Pete Lauria, Mba, Pmp, Cxac (Cert) Email and Phone Number
Pete Lauria, Mba, Pmp, Cxac (Cert) work email
- Valid
- Valid
- Valid
Pete Lauria, Mba, Pmp, Cxac (Cert) personal email
Demonstrated Ability Mapping Strategic Objectives to Technology Solutions.A proven leader in digital transformation and customer experience, known for engineering operational efficiencies for users and customers. Applies real-world business perspective to technology solutions. Accomplishments include the deployment of AI to increase agent productivity, delivering platform consolidation projects, and automating job tasks resulting in transformed businesses and outcomes such as a 75% reduction in engineer workload, a 55% increase in agent productivity, and a $986k reduction in operating costs. Experienced technology instructor, corporate trainer, and presenter with a unique ability to explain complex concepts to technical and non-technical audiences.A career built on helping others succeed. Clifton Strength: Relationship Building.• Project Management • Policy & Procedure Development• Team Development • Organizational Communication• Solution Development • Effective Mentorship• Collaboration • CX and AI Execution• System Optimization • Customer Experience Expert• ERP/CRM Implementation and Support • Experienced Speaker
Peter Lauria - Speaker
View-
Professional Speaker, Business Coach, Life CoachPeter Lauria - SpeakerNew Jersey, United States
-
Manager, Technical Account ManagementOwn Company May 2024 - Aug 2024Englewood Cliffs, New Jersey, UsLeading a team of Technical Account Managers for the East region deploying cloud data backup solutions for Salesforce environments.Strategize on process standardization and KPI tracking for a growing TAM services program. -
Senior Technical Account ManagerZendesk Sep 2021 - Apr 2024San Francisco, California, UsDrive customer success through product utilization, optimization, and implementation of Zendesk SaaS suite and AI capabilities.▪ Collaborated on a shared technical roadmap and tailored AI solutions to deliver a consistent on-brand customer experience for a global retail brand (AMER, EMEA, APAC).▪ Implemented customer experience process improvement strategies and AI technologies that achieved 55% increase in agent productivity; 94% reduction in article downvotes; $986k cost efficiency savings.▪ Tailored dynamic service delivery processes and custom reporting across a 32-country delivery area that enabled a telecommunications company to increase customer satisfaction by 80% and reduce duplicate case load by over 75%. -
Customer Success Account ManagerMicrosoft Jul 2020 - Sep 2021Redmond, Washington, Us• Lead customer’s overall Success and Support experience by rallying the team around customer’s priorities, orchestrating the delivery of engagements and projects across the clouds, and keeping business-critical solutions healthy for customers to get the most out of technology investments.• Assisted venerated brands to meet modern expectations increasing market share by eliminating legacy systems. Attracted a new generation of employee and customer demographic by streamlining the sales process with cloud solutions.▪ Conducted comprehensive Risk Assessments to mitigate risks associated with Microsoft tech stack implementations.▪ Strategic customer-aligned partner formulating comprehensive forward-looking Service Delivery Plans around cloud technologies.• Collaborate with customer and Microsoft stakeholders to build a joint customer health, modernization, and secure transformation strategy by identifying and prioritizing key business outcomes.• Accountable for the overall orchestration of deployment and value realization of the full portfolio of cloud and on-premise workloads for banking industry customers. -
D&I Summer College Mentorship Program – FounderMicrosoft Feb 2016 - Sep 2021Redmond, Washington, UsCreated a new pipeline to supply skilled talent for the Services division by creating a formal college student mentoring program to grow diverse talent and foster strong business relationships between students and Microsoft. Increase confidence, competence, career planning and cultural awareness by exposing students to an inclusive culture, future opportunities, and role potential. Fostered awareness of career opportunities and broadened perspectives on the role of technology in their chosen field.Grew the program from 8 students in one location to 36 students in 4 locations nation-wide.
-
Technical Account ManagerMicrosoft Dec 2011 - Jul 2020Redmond, Washington, Us• Directed a rapid response team to restore datacenter service post-Hurricane Sandy for a $1.7B multi-national firm.• Served as a single point of contact for managed professional services customers to the Microsoft Services organization ($$3.5M book of business).• Owned the customer relationship for a portfolio of Fortune 500 firms in the financial services vertical to ensure success with investment in Microsoft cloud and on-prem solutions.• Provided project management and resourcing to leverage proactive services offered by Microsoft to ensure adoption, utilization, and realization of value of Microsoft products and services.• Partnered with customers to formulate a comprehensive forward-looking Digital Transformation Strategy.
-
Principal ConsultantRcm Technologies Jan 2011 - Aug 2011Pennsauken, New Jersey, UsGenerated new business and provided technical leadership to build the Enterprise Integration Solutions division in the NY/NJ market, with a primary focus of implementing Microsoft-based solutions to enterprise clients. Pre-sales technical Subject Matter Expert to the Life Science Division sales team; Project Manager on the delivery team.▪ SME in Microsoft productivity technologies including SharePoint and Project Server solutions. -
Global It Director - Manager Of Information TechnologiesHumanscale Aug 2006 - Aug 2010New York, UsProvided strategic direction to Infrastructure, Support and Development teams to support 18 sales offices and 3 factories globally. Envisioned and executed a three-year strategic initiative plan to automate manual processes and replace legacy systems with secure enterprise grade solutions. Orchestrated a nation-wide MPLS network infrastructure upgrade with full redundancy and failover. -
Senior Systems EngineerVis.Align 1997 - 2006Garden City, Ny, UsProvided strategic planning and envisioning expertise to senior IT executives in a variety of verticals. Engineered secure technology solutions that map to corporate and divisional objectives. Pre-sales, customer presentations, new business development and training. Provided high-level leadership internally to support engineering and sales teams. Subject Matter Expert on key Microsoft technologies including Windows Server, Project Server, SharePoint and Office.
Pete Lauria, Mba, Pmp, Cxac (Cert) Education Details
-
Colorado State UniversityCis -
The Cx AcademyCustomer Experience
-
Colorado State UniversityBusiness Information Systems
-
Rutgers UniversityProject Management
-
Roger Williams UniversityArchitecture; Historic Preservation
Frequently Asked Questions about Pete Lauria, Mba, Pmp, Cxac (Cert)
What company does Pete Lauria, Mba, Pmp, Cxac (Cert) work for?
Pete Lauria, Mba, Pmp, Cxac (Cert) works for Peter Lauria - Speaker
What is Pete Lauria, Mba, Pmp, Cxac (Cert)'s role at the current company?
Pete Lauria, Mba, Pmp, Cxac (Cert)'s current role is Professional Speaker, Business Coach, Life Coach.
What is Pete Lauria, Mba, Pmp, Cxac (Cert)'s email address?
Pete Lauria, Mba, Pmp, Cxac (Cert)'s email address is pe****@****oft.com
What schools did Pete Lauria, Mba, Pmp, Cxac (Cert) attend?
Pete Lauria, Mba, Pmp, Cxac (Cert) attended Colorado State University, The Cx Academy, Colorado State University, Rutgers University, Roger Williams University.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial