2012 - Box Office Assistant2013 - 14 - Box Office Manager2015 - 21 - Head of Ticketing2021 - Head of Digital Services and TicketingExperienced Head of Ticketing with over a decade in the entertainment industry, progressing from Box Office Assistant to Head of Ticketing. Expertise in ticketing operations, revenue management, and team leadership, with a focus on exceptional customer service and satisfaction. Proven success in delivering major events like Edinburgh's Christmas and Hogmanay with strong customer and stakeholder feedback. Skilled in project management, budgeting, and stakeholder engagement, consistently driving business growth and seeking innovative solutions.

Led the development of a joint venue website for the top 8 Edinburgh Festival Fringe venues, offering curated shows and exclusive offers. Ensured the platform was user-friendly, delivered on time, within budget, and met stakeholder expectations. Skilled in project management, budgeting, and stakeholder engagement, with a passion for enhancing customer experience and driving growth.