High performance, results driven leader with over 15 years experience in the global marketplace. Proven success record in business start up, turnaround, and high-growth organizations in all aspects of operations and contact center management.Broad-based experience in critical leadership roles in operations management, customer service, contact center operations, project management, system design, process automation, and vendor management. Highly adept at analyzing critical business functions and implementing steps to streamline and strengthen operations to maximize performance, cost efficiencies, and customer satisfaction. Effective at building and maintaining partnerships across all levels of the organization while driving strategic initiatives. Proven experience in leading diverse service organizations focused on making the customer experience a differentiator for the company.Entrepreneurial, in-depth appreciation for what works in building a successful business.Specialties: Business OperationsProject ManagementStrategic & Tactical PlanningService DeliveryCustomer Care / Contact Center OperationsProcess Analysis and Re-engineeringQuality AssuranceVendor Management & ContractsBudget & Cash Flow ManagementTeam Building & Coaching
Listed skills include Operations Management, Account Management, Customer Experience, Customer Service, and 11 others.