Pete Quinnan Email & Phone Number

Washington D.C. Metro Area

Sirius XM is the largest satellite radio broadcaster in the US with over 25 million subscribers and more than 135 channels of commercial-free music, premier sports, live news, talk, comedy, and entertainment. • Provides 360 degree program management around customer experience• Manages customer satisfaction survey vendor including on-going vendor commitments and enhancements to survey design, implementation and report center• Provides input and guidance in all Care and business initiatives that impact the customer experience• Identifies, analyzes and reports out on key performance metrics that reflect customer experience; Identifies issues impacting performance and creates actions around analytical insights

Washington D.C. Metro Area

LivingSocial lets you enjoy all the best your town has to offer at half the price. We are a leading, social commerce platform that lets you buy, share and review your favorite things in your community. Businesses publicize their offerings through a special “daily deal” targeted to LivingSocial subscribers. Drove development and implementation of customer care strategies, operating policies, training, and technology solutions for fast growing social commerce business. Managed contact center daily operations along with staff recruitment and development. Led an amazing team of 90 employees that consistently surprised and delighted customers.

Washington D.C. Metro Area

HelloWallet improves the financial health of households by providing a low-cost, unbiased, online, financial guidance service. We do all this through a revolutionary new web based tool that provides personalized guide to help you make decisions about getting ahead. Markets include consumer, employer groups, and Fortune 500 companies Charged with the development and execution of the Customer Care strategy. Responsibilities include recruitment, training, selection of technology solutions, management reporting, and process development. Managed customer care center and self-care operations, including engagement and retention strategies, billing operations, KPI metrics, operating budget, and 3rd party vendors.

AwayPhone is a global communications company providing mobile and technology services to consumer, corporate and reseller channels.Responsible for Global Operations following the purchase of GlobalFon business by AwayPhone in 2007. Held multi-functional management responsibilities, including facilities/lease negotiations, human resources, business operations, customer service/contact center management, billing, finance, and vendor management.Managed month-end closing and financials preparation, including analysis of balance sheets, P&L, and cash flows for variances. Led a worldwide team of 50 employees.

Responsible for back-office operations for international consumer business, with annual revenues in excess of $70 million. Key areas of responsibility included Project Implementation, Order Provisioning, Card production, Customer Service, Billing and Fraud Control. Managed worldwide team of 75 people, including 5 direct reports, with personnel located in 4 countries