Peter Webb Email & Phone Number

Ardmore, Pa, Us

Philadelphia, Pa, Us

• Design scalable implementations for individual user groups supporting an overall platform data quality and governance model.• Develop cross-platform solutions to simplify complex workflows and measurably save time and administrative effort.• Support business leaders' analytics, insights and discovery through reports, dashboards and BI platforms.• Architect "one-touch" integration tools to unlock existing data sources.• Support the delivery of CHOP's Health Cloud CRM strategy.• Informal thought leadership.• Member of small agile scrum team balancing ongoing operational needs, larger enterprise platform initiatives and formal projects.

Philadelphia, Pennsylvania, Us

• Design, develop, configure & maintain AIME's organizational data strategy.• Manage full development lifecycle starting from business requirements throughprocess mapping, development, configuration, deployment, and ongoingsupport.• Identify opportunities for new initiatives from data discovery & insights.• Lead the Data Team: defining KPIs, deliverables timelines, & professional developmentguidelines for direct reports.• Manage Salesforce.com licensing & external consultants, reduced tech spendby over 10% from 2020-2021.• Collaborate with external consultants, overseeing Google Workspace,Marketing Cloud, Swoogo (events software), WordPress, & AWS.• Project manager for customer Salesforce Community deployment with over 3,500 external users.

Philadelphia, Pennsylvania, Us

• Built meaningful interactions within process and automation to maximize the use ofemployee time & decision making.• Deployed systems to validate and improve the integrity of our database by over 25%.• Managed all Salesforce Administration and implementation.Tooling:Sales & Service CloudProcess Builder, Workflow Rules, Flows & Screen FlowsDashboards and reportingExperience Builder // CommunitiesCases (& Email-to-case)Lightning appsMinimal Apex Backups & data securityAdditionally:Manage Salesforce.com relationship & renewalsReduce budgetary spend on redundant toolingData input and output integrityPython toolingWordpress & GravityForms administration & field mappingPassword management and google administration

New York, Ny, Us

Sales & Service CloudsManaged all Salesforce Administration and Implementation. Including page layouts, paths, validation rules, custom objects, lightning app management, role hierarchy, user management, workflows, triggers, dashboards, reporting, analytics, etc.Managed tools & integrations including Pardot, Dialpad, Zapier & SkyviaImplemented Opportunities within my first 3 months to eliminate sales tracker spreadsheets, removing form entry and improve data accuracy. Designed reporting, dashboards and metrics for executive, sales & service teams. Worked with these teams to develop relevant KPI’s. Built workflow automation using flows, process builder & workflow rules.Rebuilt Skyvia ETL (MySQL to Salesforce data sync) with >99% accuracy. Created all relevant documentation for user training and data flow.Developed and administered training for all new workflows and toolingDesigned Case automation to improve response times & reduce service complexity Baked excellent oatmeal chocolate chip cookies.

Bala Cynwyd, Pennsylvania, Us

Filling in some Salesforce administrative duties while our regular administrator is on maternity leave.• Designed and administered Salesforce Lightning training for business development team to increase adoption by 20%.• Gathered use case requirements, administered live training sessions and created guides and supplementary content.• Designed and built custom reports & report types to measure adoption rates• Provide training and expertise for issues related to Salesforce, RingDNA dialer and Office Suite/Office365.• Build sales campaign Salesforce reports and dashboards for executive teams• Optimize shared Excel workbooks to increase efficiency and data accuracy through data validation, table formatting and advanced formulas.• Built customized Salesforce reports for use with 3rd party add-ins (RingDNA, Pardot)• Engage prospective clients and partners to teach best practices, create interest, and present proposals • Met or exceeded quota for 3 of 4 fiscal quarters within first year• Generated over $1m in sales pipeline

Bala Cynwyd, Pennsylvania, Us

• Supported & trained customers via telephone on a wide variety of software with an average over 9.1/10 customer satisfaction rating.• Office 365, Excel, Word, PowerPoint, SharePoint, OneDrive, Teams, Multi-factor authentication, Citrix, Windows 7, 8 & 10, OSX, Android & iOS• Created study guides, authored training labs and administered 1 on 1 coaching sessions

Lead classes for toddlers and their caregivers, created curriculums, taught co-teachers and assisted in new student sign ups.

Performed with various groups including Opera San Jose, Savoy Company & Poor Richards Opera (Philly Fringe Festival). A mixture of roles and ensemble work.

Hopkinton, Ma, Us

Combined/verified client databases of DataDomain and EMC during company merge