Peter Abada Email & Phone Number

Lagos, Nigeria

in charge of distributing POS handheld terminals, provide support for Agent bankers. ensure adherence for effective retrieval incase there is fault in pos terminals. etc.

Lagos, Nigeria

* Ability to Identify, diagnose, and resolve both Level one and two problems for corporate, SOHO,and Home user clients in a Call center environment.* Ability to communicate solutions to end-users.Provides one-on-one end-user problem resolution over the phone.* Ability to Log/Record every phone call transaction with registered clients using theCustomer Relationship Management (CRM) software.* Ability to Carry out general network troubleshooting by Querying clients’ CPEs (CN 28, CN438,CN438 Wi-Fi, CN498 and CN458) remotely using the McWill-EMS, Alepo Service Enabler, andBTS diagnostic tool to ascertain the connection status; signal strength, Access Point (AP), andIP details.* Ability to Set up and assist in the configuration of end-user PC desktop hardware,softwareand peripherals to access the internet. Diagnoses and resolves end-user network, PC hardware problems, e-mail, Internet, dial-in, and local-area network access problems.* Ability to Troubleshoot radio devices. Browse and logon to clients’ radios (Senao, OSBridge Radwin radio) remotely to reboot and know the connection status.* Ability to analyse/Monitor the internet Wireless network using a wireless (whatsUpGold) map monitor and Troubleshooting of a wireless network. Escalate field related problems (such as poor signal, faulty hardware, bad LAN cables and connectors) to the field engineers’ department.

Lagos, Lagos, Nigeria

May 2011 – Present (1 year 3months) Lagos, Nigeria * Ability to Identify, diagnose, and resolve both Level one and two problems for corporate, SOHO, and Home user clients in a Call center environment. * Ability to communicate solutions to end-users. Provides one-on-one end-user problem resolution over the phone. * Ability to Log/Record every phone call transaction with registered clients using the Customer Relationship Management (CRM) software. * Ability to Carry out general network troubleshooting by Querying clients’ CPEs (CN 28, CN438, CN438 Wi-Fi, CN498 and CN458) remotely using the McWill-EMS, Alepo Service Enabler, and BTS diagnostic tool to ascertain the connection status; signal strength, Access Point (AP), and IP details. * Ability to Set up and assist in the configuration of end-user PC desktop hardware,software and peripherals to access the internet. Diagnoses and resolves end-user network, PC hardware problems, e-mail, Internet, dial-in, and local-area network access problems. * Ability to Troubleshoot radio devices. Browse and logon to clients’ radios (Senao, OSBridge Radwin radio) remotely to reboot and know the connection status. * Ability to analyse/Monitor the internet Wireless network using a wireless (whatsUpGold) map monitor and Troubleshooting of a wireless network. Escalate field related problems (such as poor signal, faulty hardware, bad LAN cables and connectors) to the field engineers’ department.

* Ability to Remove Tough Viruses remove tough viruses (without formatting) and understand how to use tools like Combofix, SmitFraudFix, Hijack This!, Autoruns, Process Explorer, Malwarebytes, Superantispyware and UBCD4Win.* Know Whats In a Clean Windows System know what processes, files and services commonly appear in a clean Windows system as this greatly assists in the removal of viruses and other malware. *Ability to Understand General Hardware. *Have an understanding of motherboard and CPU socket types.*Understand different RAM types and speeds. Understand motherboard slot types (AGP, PCI, PCI-E etc..)Understand hard drive types such as IDE and SATA and understand hard drive jumpers and their configurations.* Ability to Recover Data from a Non Booting Operating System. Can remove data from a non-booting operating system by using a bootable CD, an external hard drive, slaving or by putting the bad drive into a good system and recovering it that way.* Ability to Identify, Find and Install Appropriate Drivers for Hardware.*Installs common peripherals like printers, scanners, cctv cameras etc identify hardware devices using a tool like SIW or Everest and know how to spot driver problems in the Windows Device Manager.* Ability to Setup a Basic Wired/Wireless Network. Can setup a network with a modem, router and a few client computers.*Understand how IP addresses work in a private network vs public Internet situation.A general understanding of masking/subnetting.Understands what Gateway is.Understand how DHCP works and also know how to setup a basic computer to computer network.*Understand how and when to use static IPs.Know how to forward ports. If wireless is involved, know how to apply encryption, understand signal strengths and how it can be improved.