Peter Abah Email & Phone Number

Lagos, Nigeria

I managed the test operations and strategies for the projects I worked on.I was responsible for Creating detailed, comprehensive and well-structured test plans and test cases, I also reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback.I was responsible for estimating, prioritizing, planning and coordinating quality testing activities.Wrote, executed manual test cases for AUT and managed regression suites.Designed, developed and executed automation scripts using testing tools like (Selenium, Katalon studio, Postman, PgAdmin, Appium, Android Studio and Testflight).Identify, record, document bugs thoroughly with detailed reports and attachments and tracked them proactively using jira, sheets etc.Setup test environments and testops for test execution.Independently managed test suites and collections, ran and updated daily regression test suites after bugs are fixed as well as new features pushed.Developed and applied testing processes for new and existing products to meet client needs.Researched on new testing tools, strategies and operations being used around the world.Documented detailed API test cases and executed API automation tests as well as manually inspecting using developer tools.End user interactions and bug recreations and reports.Liaise with internal teams (e.g. developers and product managers) to identify and properly understand system requirements and I also monitored debugging process results.QInvestigated the causes of non-conforming software and trained users to implement solutions. I and track quality assurance metrics, like defect densities and open defect countsAll on the Whispa 2.0 Project, Hicolum Project and LetSheGo Project.

Lagos, Nigeria

● Managed the test operations and strategies.● Responsible for Creating detailed, comprehensive and well-structured test plans and test cases, I also reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback.● Responsible for estimating, prioritizing, planning and coordinating quality testing activities.● Wrote, executed manual test cases for AUT and managed regression suites.● Designed, developed and executed automation scripts using testing tools like (Selenium, Katalon studio, Postman, PgAdmin, Appium, Android Studio and Testflight).● Identify, record, document bugs thoroughly with detailed reports and attachments and tracked them proactively using jira, sheets etc.● Setup test environments and testops for test execution.● Independently managed test suites and collections, ran and updated daily regression test suites after bugs are fixed as well as new features pushed.● Developed and applied testing processes for new and existing products to meet client needs.● Researched on new testing tools, strategies and operations being used around the world.● Documented detailed API test cases and executed API automation tests as well as manually inspecting using developer tools.● End user interactions and bug recreations and reports.● Liaise with internal teams (e.g. developers and product managers) to identify and properly understand system requirements and I also monitored debugging process results.● Investigated the causes of non-conforming software and trained users to implement solutions. I and track quality assurance metrics, like defect densities and open defect counts• Responsible for project delivery and management.• Responsible for managing the corporate team.• Directly responsible for process development and research for inchoate areas of the company.

Lagos, Nigeria

I oversee the company's private retail operations and make sure everything runs as efficiently as possible (customer service, IT, finance, retail sales, corporate account management as well as corporate sales).I also execute on our expansion and cost-effective plans and manage all management operations in the private and corporate side to get every employee aligned on our strategy.

Birrel Avenue Sabo Yaba, Lagos.

My goal was to understand in-depth how all the work being done to drive customer success in relations and support in the company affected the business and to improve on its operational efficiency effectively.To achieve this I created strategic processes, worked across different departments (including marketing, finance, design, sales, and software development), and led several teams to align everyone on a common goal. My achievements include: Maintained records of daily data communication transactions, problems, and remedial actions taken. Performed data analysis and oversaw the execution of tasks to achieve an increase in success rate. Devised and published metrics to measure the organization’s success in delivering world-class customer service. Oversaw inter-departmental communication to effectively provide great customer support. Followed through on all critical inter-departmental escalations to increase customer retention rates. Provide base level IT support. Setup a cheap scalable call center on remote branches across Nigeria. Server maintenance. Oversee the installation of gadgets and equipment, cables, operating systems, and software. Refer major hardware and software problems and defective products to vendors and technicians for service. Train and commission users in the proper use of hardware or software. Responsible for development and implementation of quality control in the department. Updated customer orders from start to finish in a timely and orderly manner. Cross-trained and backed up other customer service managers.

Lagos Nigeria.

Event, Wedding, Portrait and Creative Photography

Lagos