• Management of the L2 End User Computing staff including technical leadership, consultation on performance evaluations, career planning, hiring, training and disciplinary responsibilities.• Monitors ServiceNow ticketing system and follows up with assigned personnel to ensure timely resolution of incidents and adherence to service levels.

 Lead a management team and three support groups providing global support  Research various technologies and make strategic recommendations for the appropriate technologies that can be implemented for a particular project or business problem Manager vendor relationships to coordinate outsource project of tier 1 support team Tracked and analyzed trends in department performance using Zendesk and Domo reporting to create financial reports and Dashboard analysis**Position downsized due to budgetary issues within the business unit

 Oversaw and managed operational activities of the IT department within the region Provided direction for network installs/move/add/change in 70 offices across New Jersey and Long Island Developed and lead projects for system upgrades for 2 local operating companies Facilitated and organized Office moves and remodels for 70 offices in New York and New Jersey  Provided Cisco Network and IP Telephony design solutions for new and remodeled offices Kicked off Office 365 Migration for New Jersey and Long Island Employees and Agents May, 2016 Primary Point of contact for IT related matters for local senior management Managed vendor relationships to implement wiring solutions and resolve cell coverage issues  Worked closely with internal and external business partners to identify, recommend, develop, implement, and support cost-effective technology solutions Contributed to planning and forecasting budgets for New Jersey and Long Island Operating Companies