- Manages Technical Projects assigned & the day-to-day operational and tactical aspects. - Participate in the kick-off planning for assigned projects to communicate projects objectives and announce start up.- Implements different projects review in accordance with methodology to ensure successful execution of the project as measured by the project agreed KPI’s within the project charter. - Manages scope and mitigates risk across projects.- Serves as key participant in team and… Show more - Manages Technical Projects assigned & the day-to-day operational and tactical aspects. - Participate in the kick-off planning for assigned projects to communicate projects objectives and announce start up.- Implements different projects review in accordance with methodology to ensure successful execution of the project as measured by the project agreed KPI’s within the project charter. - Manages scope and mitigates risk across projects.- Serves as key participant in team and customer meetings. - Raises visibility of the superiors and peers through reporting of program progress, risks, issues, conflicts.- Tactfully communicates sensitive information to stakeholders.- Keep and track all issues during the project execution time and share lessons learned and best practices.- Works in conjunction with vendors account management to follow up across projects with full alignment with his manager & IT management.- Regularly prepares, reviews and communicate the status reports of projects and addresses issues/risks as appropriate. If needed, do the same for projects steering level committees.- Proactively manage changes in projects scope, identify potential crises, and devise contingency plans.- Complies with and enforces standard policies and procedures.- Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.- Contribute to management of resources by maintaining and distributing records of project budgets, actual spend, and resource utilization forecasts. Show less

Key Tasks and Responsibilities:- Assess requests for change that originate from incident management, problem management, release management, or continuity management.- Validate and classify the change request according to its complexity defined in the Change catalogue- Register changes as needed to handle requests for change or receives change requests from other change initiators- Determine the risk and impact for requested changes- Prepare implementation plans by creating… Show more Key Tasks and Responsibilities:- Assess requests for change that originate from incident management, problem management, release management, or continuity management.- Validate and classify the change request according to its complexity defined in the Change catalogue- Register changes as needed to handle requests for change or receives change requests from other change initiators- Determine the risk and impact for requested changes- Prepare implementation plans by creating tasks- Implement simple and standard change requests for IPVPN & Enterprise Telephony- For complex changes liaise with correct entity to get the change implemented in agreed time as per SLA with Customer- Monitor the progress of changes.- Monitor and report quality of first time right, on-time change implementation- Ensure and monitor delivery of change implementation within agreed lead times- Perform the pre-checks before the change window time- Guide the field Engineer for all scheduled change activities- Perform the post-implementation review- Send success report to all involved entities after the completing the change- Once the change process is completed, the entire process are documented in a database (CMDB) that all stakeholders can access- Manage Project and bulk change requests using standard process and procedures- Assess, prioritize, respond and report on time for expedite requests Show less

Main responsibilities- Providing an end-user day-to-day support on site and remotely.- Documenting and handling cases, incidents and assets through "Servicenow".- Installation and configuration of different softwares depending on the business need and user requirement.- Troubleshooting different problems related to applications, cloud services, hardware defects, Encryption and security issues.- Troubleshooting network related incidents.- Identifying problems that need… Show more Main responsibilities- Providing an end-user day-to-day support on site and remotely.- Documenting and handling cases, incidents and assets through "Servicenow".- Installation and configuration of different softwares depending on the business need and user requirement.- Troubleshooting different problems related to applications, cloud services, hardware defects, Encryption and security issues.- Troubleshooting network related incidents.- Identifying problems that need third parties support and following up until resolution.- Providing business related services including laptops and mobile enrollments.- Providing specific services and ensuring that user gets full access to that service.- Contacting hardware support vendor for maintenance and requests.- Guiding and training users on how to use business services and softwares. Show less

Worked as a team member of the inquiry team for newcomers applying to join the CICResponsibilities:- Presenting services provided by the institution- Facilitating all the necessary concerns related to students and their parents.- Assisting parents and students choose between different programs and different schools- Clarifying all the documents and paper required for admission based on student previous studies- Communicating with different types of customers at different… Show more Worked as a team member of the inquiry team for newcomers applying to join the CICResponsibilities:- Presenting services provided by the institution- Facilitating all the necessary concerns related to students and their parents.- Assisting parents and students choose between different programs and different schools- Clarifying all the documents and paper required for admission based on student previous studies- Communicating with different types of customers at different ages and from different backgrounds- Establishing good relationship with customers and following up with their admission process- Receiving all official paper for admission - Touring around campus with new students and presenting the main features of campus- Guiding students to paying their fees and receive their schedules- Out of campus marketing campaigns- Follow up calls to assist costumers stuck with any of the admission process Show less