Peter Alphonso Email & Phone Number

Cambridge, Ontario, Canada

Guelph, Ontario, Canada

Guelph, Ontario, Canada

Guelph

Managed the inventory and sales of the Vintages portfolio at my current location. Merchandising and displaying all Vintages products for highest customer engagement.Ability to work with minimal supervision and always meet deadlines.Ability to coach and train others in efficiencies.Strives for excellence in Customer Service and Customer Satisfaction.Inventory management skills.Supports team spirits and encourages colleagues in a proactive manner to build and maintain a team atmosphere.Adheres to established rules and standards of the workplace.

Toronto, Ontario

Responsible for all scheduling for the employees and team leaders of the organization. Involved in keeping up with customer demand by ensuring each call queue was sufficiently staffed.Communicated with program managers and senior managers improving daily operations.Prepared agent scheduled, meetings and training by analyzing forecasted call volumes for each queue in the call centre.Attained the service level for each day, which was agreed upon by Ford Motor Company, resulting in customer satisfaction.Sole decision maker for the acceptance or denial of vacation requests based on a business need for all call centre agents.