Peter Alvarez Email & Phone Number

Bronx, New York, United States

• Provide technical assistance and customer friendly support remotely and on site for incoming inquiries and issues related to systems, software, and hardware in a youth-facing environment.• Maintain IT resources, including Macs, Windows PCs, Chromebooks, printers, smartboards, etc.• Set up and manage Audio/Video equipment for school events and meetings.• Document all issues and resolutions in the “Spiceworks” ticketing system.• Onboarding new users, including installation and preparation of new computers and software.• Respond to escalations from the team and escalate issues to appropriate resources as needed.• Training faculty & students on use of school systems and software platforms.• Work on IT projects and tasks as assigned by manager.• Manage users via G-Suite and Apple Device Management (Jamf).

Connecticut, United States

• Managed several school buildings as the IT administrator in the Connecticut region.• Provided service and customer support during regularly scheduled field visits or special-request and emergency dispatches.• Provided remote and On-Site support to schools during Covid crisis which included updating, repairing Chromebooks, as well as troubleshooting on site network equipment.• Worked with Vendors on physical device damage.• Set up new devices for users.• Password resets using the Google Console.• Provided Zoom technical support to Students, Teachers and Administrators.• Worked closely with the company’s support desk team to resolve technical issues.• Managed all on-site installation, repair, maintenance, and test tasks for items including, but not limited to:• Network Equipment (servers, firewalls, routers, access points, switches).• Workstations (desktops, laptops, monitors).• Peripheral devices (printers, scanners, docking stations).• Provided training to school administrators about product usage and maintenance.• Maintained daily time entry accounting in Autotask of at least 8 hours, and all time recorded with completed tickets closed-out or updated prior to leaving client site.

Westchester County, New York, United States

• support and maintenance of network desktop PC’s, Smartboards, Cisco switches, Printers, Copiers, Cisco IP Phones etc.• Assists and participates in troubleshooting hardware and software conflicts and problems;• Assists and participates in providing required upgrades and patches;• Assists and participates in providing required configuration changes;• Assist with the troubleshooting and maintenance of LAN and/or WAN Connectivity.• Assist users with their accounts on Active Directory, resetting passwords, unlocking accounts.• Managing student and teacher devices on Google Admin Console.

Greater New York City Area

• Troubleshooted hardware in daycare facility and software. • Assisted with installing and configuring computer hardware, software, systems, networks, printers and scanners• Customize and maintained daycare website. • Encouraged motor, language, and social skill development in toddlers during learning and play activities. • Assisted children during mealtime, naptime, and provided playtime supervision. • Helped daycare teacher in enforcing rules and modeling appropriate behavior.

Greater New York City Area

• Provided positive customer relations and care.• Processed customer orders online.• Assisted with stock maintenance and rotation of loading and unloading products.• Organized and managed merchandise inventory throughout store. • Skillfully assembled office furniture.• Dependable for high-volume in-store seasonal sales.