Peter Anckaert Email & Phone Number

Woodstock On

• To deliver an exceptional client experience, it is critical to understand the needs of the clients and anticipate what is important for them by recognizing and reacting to verbal and non-verbal cues and adapting to how clients choose to interact with RBC. Maximizes every client interaction by delivering helpful, timely and relevant advice throughout the branch and models Professional Retailing Behaviors to engage clients with all members of the team including partners. • RBC local market leader focuses on maximizing the return on RBC’s total investment while establishing engagement within the community they serve. Leads market team and integrates to enable all RBC partners to ensure resources are optimized to deliver an exceptional client experience and superior client loyalty, sales productivity and revenue results. • Leads retention and growth of existing (business and personal) clients’ business by focusing the team on advice and activities that encourage long-term profitable relationships. Ensures a high level of employee capability and engagement through coaching and sales management, empowering team to reach their optimum performance.• Champions digital enablement by becoming an advocate of the RBC mobile application and wallet and promoting regular usage. Stay at the forefront of all new features and digital application capabilities in order to educate clients on ease of use and ensure clients leave activated, able to transact and aware of availability for additional support. • Acquires new clients by developing relationships with RBC and community partners, represents the RBC brand and captures new business opportunities ensuring early anchoring of all new clients. • Leads evolving organizational change using effective communication to create awareness and desire for the reason for change. Supports capability development to ensure employees have the knowledge and ability to execute the change. Follows-up frequently to reinforce adoption

Aylmer Ontario

• To deliver an exceptional client experience, it is critical to understand the needs of the clients and anticipate what is important for them by recognizing and reacting to verbal and non-verbal cues and adapting to how clients choose to interact with RBC. Maximizes every client interaction by delivering helpful, timely and relevant advice throughout the branch (ATM, Welcome Zone, counter, office) and models Professional Retailing Behaviors to engage clients with all members of the team including partners. • RBC local market leader focuses on maximizing the return on RBC’s total investment while establishing engagement within the community they serve. Contributes as an individual and leads a small team of sales and service advisors. Integrates to enable all RBC partners to ensure resources are optimized to deliver superior client loyalty, sales productivity and revenue results. • Partners with branch manager to lead retention and growth of existing (business and personal) clients’ business by focusing the team on advice and activities that encourage long-term profitable relationships. Ensures a high level of employee capability and engagement through coaching and sales management, empowering team to reach their optimum performance.• Champions digital enablement by becoming an advocate of the RBC mobile application and wallet and promoting regular usage. Stay at the forefront of all new features and digital application capabilities in order to educate clients on ease of use and ensure clients leave activated, able to transact and aware of availability for additional support. • Acquires new clients by developing relationships with RBC and community partners, represents the RBC brand and captures new business opportunities ensuring early anchoring of all new clients. • Leads evolving organizational change using effective communication to create awareness and desire for the reason for change.

Woodstock

• Drives exceptional client experience by providing helpful and relevant everyday banking, and more complex investments (such as retirement transition), credit and risk (insurance & estate) advice for clients who typically have increasingly complex needs. Focuses primarily on high-value clients (AM55) and Small Business clients with credit needs (up to $25,000). • Nurtures and grows long-term profitable relationships by being along the client’s path for key life moments. Looks for opportunities to delight and surprise clients with proactive advice through cross-selling, upselling, renewals opportunities and refers to partners across both RBC network and channels.• Contributes to branch client loyalty and sales results by taking ownership of client problems at first point of contact, delivering personalized advice & solutions, anchoring and deepening client relationships.• Develops and maintains relationships with partners to optimize business opportunities and referrals.• Champions digital enablement by becoming an advocate of the RBC mobile application and wallet and promoting regular usage by teaching and guiding clients on how to use it. Stay at the forefront of all new features and digital application capabilities in order to educate clients on ease of use and ensure clients leave activated, able to transact and aware of availability for additional support.

Aylmer On

2050 Oxford Street East

• Supervised and coordinated work crews, trained staff and assigned daily tasks• Improved productivity and logistics through close coordination with scheduling department• Resolved customer concerns in a professional and timely manner • 24 hour emergency contact for tent and awning customers

Perth Hall

• Residence Front Desk Clerk• Responsible for addressing resident issues and contacting appropriate people in emergency situations

Perth Hall

• Senior leader for a residence floor of first year students• Trained to give support in areas ranging from academics to personal health and wellness• Administered programs on a bi-weekly basis with a wide range of focuses (ex. Team Building, Person Health, Diversity, Alcohol Management, Conflict Management)• Conduct scheduled rounds of the building to ensure a safe residence