Instruct the prerequisite course Introduction to Hospitality to all incoming students. Train students and administer multiple AHLEI certifications and TiPS (Training for Intervention ProcedureS). Create and develop synchronous and asynchronous curriculum, lesson plans, and syllabi in accordance with American Culinary Federation standards to deliver core learning outcomes. Manage educational projects between professors, teachers, students, and departments. Contribute to a diverse and inclusive learning culture by participating in HCTI and FCC (Frederick Community College) events and participating in professional development workshops and program meetings.  Serve on the Hospitality Culinary & Tourism Institute Program Advisory Committee. Value and encourage diversity and the contributions, presence, and perspectives of the diverse groups of people integrated into my classes.

Provide overall planning, management, purchasing, and supervision of multiple food service operations to achieve College operational and financial goals. Chair hiring committees, conduct talent acquisition, onboarding, retention, evaluation, and training. Incorporate continuous improvement to increase department growth, efficiency, and meet goals and objectives. Chair RFP committees for Prime Food Vendor, Vending Services, and Pouring Rights. Manage small to large projects to include breakeven business models for dining services, department restructuring, and new point-of-sale implementation to achieve the strategic priorities of the College. Value and encourage diversity and the contributions, presence, and perspectives of the diverse groups of people integrated into my work environment. Work in a diverse and inclusive college community and chair various college committees. Diversity is about representation or the make-up of an entity. Ensure compliance with all local, state, and federal health and safety requirements for retail food establishments.

Carry out and delivery establishment specializing in; wood-fired brick oven pizza, subs, wings, and appetizers.

Managed multiple projects and the day-to-day processes involved with the development and implementation of marketing and sales programs for clients. Successfully implemented marketing and sales plans, and ensured that results-oriented projects were completed, in scope, on time and within budget. Valued and encouraged diversity and the contributions, presence, and perspectives of the diverse groups of people and clients I worked with.

Managed overall business operations, development and executed organizational policies and strategies. Analyzed organizational data, reports, surveys, metrics, and processes to create critical business solutions and support continuous improvement. Created and managed multiple company budgets. Managed the development of a formal human resource department to address company needs in the areas of hiring, compensation, benefits, performance, safety, training, and professional development. Ensured compliance with federal, state, and local employment laws and regulations, by establishing employee handbooks, safety and training manuals, and standard operating procedures. Improved candidate quality through standardized training curriculum and the development and implementation of analytical and interpersonal attribute testing. Valued and encouraged diversity and the contributions, presence, and perspectives of the diverse groups of people integrated into my work environment. Drafted, applied, and was awarded two Kathleen A. P. Mathias Agriculture Energy Efficiency Program Grants totaling more than $200,000, through the Maryland Energy Administration. Managed grant award projects to upgrade and retrofit fluorescent light fixtures to LED and upgrade refrigeration compressors, controls, and fans throughout the facility. Managed a new construction project of a two-story office building from conception to completion. Managed a new construction project of a six-bay refrigerated loading dock and refrigerated and freezer storage. Managed project to restructure delivery drivers from employees to independent contractors resulting in a more flexible and cost-efficient workforce.

Managed the marketing and event projects for Caramel Bar & Lounge located in the Bellagio Hotel. Created strategies to increase customer spending and discover new sources of business. Led project communications working with stakeholders, clients, and project team. Generated content across all media platforms including print, digital, and social media. Valued and encouraged diversity and the contributions, presence, and perspectives of the diverse groups of people I collaborated with. Developed corporate sponsorships and industry relations.

Educated, trained, and mentored clients on company systems, policies, and procedures. Responded to clients’ loan status inquiries. Established business development for potential client acquisition for mortgage product sales. Generated marketing campaigns targeting prospective and existing clients. Managed and orchestrated the loan pipeline ensuring a range of loans in various phases from origin to close. Maintained current and expert knowledge of the loan system (AUS), credit reporting systems, current loan program options, and guideline changes.

Established new broker relationships for the purpose of submitting mortgage financing requests. Maximized profitability through effective training on new loan originations, fee income, and selling of all company products and services. Communicated with brokers to ensure smooth transaction processing for the underwriting, documenting, and closing phases of the loan. Collaborated with customers to promote the company brand and achieve optimal level of customer service. Awarded the “Fast Start Award” for generating $2.86 million in 45 days (about 1 and a half months) and appointed to “President’s Club”.

Maintained and developed new broker relationships for the purpose of having said brokers submit mortgage financing requests. Maximized the company’s profitability through appropriate training on pricing of new loan originations, fee income, and selling of all company products and services. Effectively communicated with brokers during the processing, underwriting, documenting, and closing phase of the loan to ensure a smooth transaction and repeat business. Portrayed the company’s strong relationship banking culture through on-going customer contact, quality customer service, and superior product knowledge.