Manage IT. operations and optimise service delivery

• Manage IT Infrastructure (LAN, Wan, virtual systems) and ensures smooth IT performance. • Oversee the development and maintenance of the IT strategic plan; • Approve vendors used by the organization and monitors their financial condition; • Approve and monitor major projects, IT budgets, priorities, standard procedures, and overall IT performance; • Coordinate between the IT department and user departments; and review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels. • Perform system audit periodically • Support Geotechnical software (Petrel, IHS Kingdom, CGG Powerlog, Paleo Scan) • Hardening IT infrastructure to facilitate Secure working from home amidst Coronavirus (COVID- 19) pandemic

• In charge of all IT infrastructure in Ghana • Support Lead IT Manager in Turkey and extend technical support to Local client in Ghana.• Execute corporate security directives pertaining to Business LAN, Secured VPN and Vsat link to Turkey.• Administer and troubleshoot Windows servers AD, File service and LAN components• Manage network groups and folder permissions.• Deployed OsTicket to track user help desk tickets, diagnose issues and resolve on front end support.• Maintain user accounts and hardware inventory.• Perform backups and changes as per company directives.• Analyze user and management needs to suggest business solutions.• Analyze, test and execute systems, in-house developed or purchase applications• Monitor network infrastructure with (Smokeping,Cacti and Nagios).• Conduct IT related trainings to new hires, users and technical teams as needed

NexGen LTD, specializes in information and communication infrastructure outsourcing, offering our customers end-to-end management of their ICT platforms. I am the lead system engineer for the companies stated below. - Vodafone, Graphic Communications Group, Exp Ghana, Lots Services, National Lottery Authority and Reindorf Chambers. Key Contributions:• Implementation and performance tuning of Windows 2008 server environment • Configuring and managing Active Directory, DNS, file server, data recovery with Backup Exec• Back end application support for NLA lotto management system(lms)• Implementing and securing Mail server (Zimbra collaboration suit and Microsoft Exchange Server 2010• Researching, recommending and implementing network security and bandwidth management with Cyberoam UTM • Implementing a network management systems(NMS) with monitoring tools (Cacti, Nagios, Smokeping )• Configured secured VPN for remote access to the file server and other resources • Restructuring and configuration of core network Infrastructure ….(configuring Core switches, Distributing switches, firewalls, routers ) • Auditing ICT system and updating policy • Hardening of windows (2008 and 2012) and Linux base servers Operating system

Supervise and manage IT Projects • Analyzed, installed, maintained and modified of storage area networks and computing system. • Ensured the compatibility of the hardware and software of the system by determining it. • Evaluated and recommended the new hardware and software. • Assisted with team in resolution of hardware, software and system issues. • Analyzed performance of the system and ensure the performance objective and availability of the requirements

Setup and supported computer systems, created and maintain wireless LAN and Backup computer systems • Provided the desktop system administration and support to the network. • Interacted with the clients to resolve the queries. Provided help, support and assistance in initial installation of the system, setup and maintenance User accounts in Active Directory, data recovery