Peter B. Email & Phone Number

Birmingham, United Kingdom

• Responsible for the strategic responsibility for Customer Services, Business Administration, Digital Mail, ICT and Digital, and Revenues, Benefits and Rents. Responsible for the collection of over £1bn of cash from.
• Responsible for a range of interventions such as shielding, economic support and technology response during the Covid-19 pandemic.
• Responsible for a number of corporate change programmes in areas such as agile working, property, customer services and complaints, cyber security, debt management, process automation, data analytics and performance.
• Responsible for the Councils information assurance and cyber risk response during a heightened period of risk.
• Responsible for the creation and development of the Councils new digital strategy and the creation of a new service to deliver it.
• Established the Birmingham Digital Partnership to lead on a range of smart city initiatives to enhance the City as a place to live and work, which included initiatives such as full fibre, 5G, city-wide data analytics.

Birmingham, United Kingdom

• In this new role, responsible for creation of the largest local government ICT service from a set of shadow IT and insourced functions, with budget responsibility for £40m.
• Simplified the governance and policy arrangements to deliver more agility; successfully negotiated the early contract termination; delivered over £44m of cost savings, defined and mobilised a full delivery plan for the.
• Awarded Digital Council of the year in 2018 from Digital Leaders.

Worcestershire

• Worcestershire County Council serves over 500,000 citizens living across the county of Worcestershire. Our priorities focus on what local people have said are important. These form our Corporate Plan Future Fit:
• Championing Open for Business
• Supporting Children and Families
• Protecting the Environment
• Promoting Health and Well-being Responsible for the Council’s Strategic Leadership Team and is responsible for ensuring that the council takes a commercial approach to commissioning its services and contracts, and that.

Worcestershire, UK

Strategic Commissioner – Service Transformation (Property, Technology, Strategic Change, Health & Safety and Customer Services - Feb 2015 – present)Working closely with Members and the Executive team, and building on his previous role in driving digital transformation, Peter took on the additional responsibility for the Property, H&S and Strategic change.

Worcester

• Responsible for shaping, leading and implementing the digital and customer transformation strategies in this new role with budget spend of £15m and responsible for over 250 people.
• Re-organised the whole ICT and Customer Services operating model, introduced commercial and contracting arrangements e.g. delivering a net capital receipt of over £1M, re-shaped and led the Council's digital strategy.
• Of the many projects delivered were channel shift in Highways, Registration Services, Waste, Adult Social Care, including fundamental re-designs of the website and intranet, and refreshing our whole network and.
• Working closely with health, social care and voluntary sector partners, led the development of a technology roadmap to deliver better outcomes for patients and service users.
• Council nominated for the LGC Digital Council of the Year award.

UK-wide

• Responsible for leading a Change Programme across all of Mouchel’s services to Milton Keynes Council.
• Developed phase 1 of the programme, which consisted of a range of projects and new service models, which delivered a net financial benefit of £18m to MKC; Re-negotiated the contract overcoming many commercial and.
• Developed the programme further to include phases and services e.g. technology-based service changes, the implementation of a new operating model for HR, and a further programme of change centred on the Council’s.
• Responsible for the initiation of a change programme across all of Mouchel’s local government clients to deliver a more sustainable operating model in difficult trading conditions. Re-designed 11 different capabilities.

UK-wide

• Responsible for the creation of a new BPO Operations capability to improve operational performance.
• Led the restructuring of the payroll service operating model, managing the transition of payroll services to a new partner, re-negotiating the commercial terms and re-aligning the governance and service contracts, to.
• Created a new global payroll strategy for Serco plc; Initiated a Change Programme across our IT infrastructure, service desk, application and project shared services capabilities; Developed an innovative re-structure.

UK-Wide

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• Responsible for the creation of a new integrated technology support, consultancy and project delivery organisation responsible for all infrastructure projects and services delivered across the UK, with an operational.

I led the creation of a new integrated technology and project management team responsible for all infrastructure-based solutions to all the customers in Serco Solutions. This was an operational leadership role, which in its first year exceeded its turnover targets and operational KPI’s under very challenging conditions. Included in this time was an.

I was responsible for all programme and project management activities within the Public Sector business. The team consisted of 50 project and programme managers delivering a wide range of E Government development and infrastructure projects and programmes within the Public Sector Division. With budgeted revenue in excess of £24 Million and challenging.

Phd, Geology

phd

Ba, Geology

geology

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