Head Of Americas Order Management
CurrentMy core day-to-day tasks in this role included:• Lead a team of nine individuals.• Oversee the largest shipping region in the company.• Collaborate with sales, market operations, and finance teams.• Evaluate processes and tools.• Provide input for developing automated measurable goals.• Assist in the development of tools and processes.A section of my key accomplishments in this capacity entails:• Collaborated closely with both direct and supporting teams to identify andimprove existing processes, with the goal of reducing turnaround time andachieving a 70% increase in no touch order processing.• Collaborated with representatives from Finance, Sales, Distribution, OM,and Claims to conduct a comprehensive analysis of the Order to Cashexecution process in the Supply Chain. The analysis identified and resolvedinefficiencies, resulting in a cost savings of over 10% and a 17% decreasein the time it takes for invoices to be paid.• Serve as lead for a cross-functional project that streamlined processesfor $1.2B in locked volume business, resulting in $154M+ improvement YOY,30%-time savings and adherence to program.• Navigated rapid increase in workload and transition in ways of working,raising Employee Motivation and Satisfaction scores by 20% and 50%respectively.• Achieved time savings of 25% and execution accuracy of 93% through agilestrategic vision.SkillsTeam leadership - Order processing - Shipment management - Collaboration -Process evaluation - Tool development - KPI development - Agile strategy -Cross-functional project management - Process improvement - Cost savings -Efficiency optimization