• Processes quotes and negotiates prices for equipment rentals or sales to drive business and produce revenue• Establishes new accounts by building relationships with walk-in and call-in customers and submitting credit applications• Coordinates and tracks equipment deliveries, pickups, and returns with the dispatcher and drivers• Confirms orders prior to delivery and stages equipment when necessary in order to turn reservations into contracts and induce coherent truck dispatching• Sources equipment for orders and ensures efficient intercompany billing by transferring and receiving equipment to the appropriate branch• Contacts outside haulers and processes bills of lading to fulfill orders for both the Chicago branch and intercompany branches• Collects funds from cash customers on open contracts and cycle bills, and works with our credit office to open suspended or delinquent accounts• Solves invoice disputes by investigating contract details and determines proper action, whether this entails issuing credits or sending to third party collectors• Acquires purchase order numbers to help customers pay invoices and contract signatures to bind customers to the company’s legal requirements• Runs front of the store operations including renting and selling equipment or merchandise to walk-in customers, maintaining inventory and running cycle counts, and controlling cash register operations• Assists customers with loading and unloading equipment, demonstrates proper use of equipment , and treats every customer with benevolence in order to gain their trust and provide a unique customer experience• Communicates constantly with union and non-union workers to encourage smooth operations and team effort, especially in times of crisis

• Deleted and merged duplicate customer files in the database to maintain organization• Contacted customers to update the agency’s records and inform customers of their policy status to promote quality customer service• Generated life insurance quotes for customers to advocate coverage and maximize profit

• Listened to recorded phone calls between agents and customers, and evaluated the agents based off company’s grading criteria• Sent evaluation reports to managers and agents to inform of mistakes and prevent future problems

• Reviewed applications for missing information and contacted customers to retrieve required information• Processed finished applications from customers and forwarded to life insurance carriers to complete submission’s process

• Maintained several parks by cleaning and landscaping the grounds to advocate an environment for community gatherings• Coordinated division of labor with coworkers on various tasks to ensure efficiency and proficiency