Peter Bagi Email & Phone Number

Ireland

- Ownership of the Financial Reporting product, refining solution vision;- Preparing and managing the Roadmap in alignment with the Scaled Agile Framework (SAFe) principals;- Preparing business focused User Stories;- Managing and prioritizing the Backlog;- Cooperation and collaboration with ART stakeholders and the Agile team to maximize value delivery.

• Managing the APSS and the ESPP teams.• Extensive work experience on SIP, APSS and ESPP clients.• Understanding and knowledge of various tax reporting requirements.• Identifying system improvement opportunities and requesting them via the PINQ process.• Identifying and implementing process improvement opportunities.• Participation in various projects, cooperation with BA and PMO team.

• Managing a portfolio of clients with regular purchases.• Supporting and training of team members.• Identifying and getting system issues resolved.• Revising existing & creating new process documentation to improve efficiency.

Cork, Ireland

- Developing a fully automated, yet compliant payment processing engine.- Analyzing and enhancing our payment offering and procedures.- Improving productivity by analyzing and optimizing procedures / training.- Analyzing and managing costs of customer deposits / withdrawals to maintain the Matchbook ecosystem.- Monitoring and managing flow of deposits and withdrawals.- Increasing team engagement via effective day to day management.- Providing training and higher tier support for agents on issues related to Payment processing, KYC verification and revision of betting activity.- Liaison with payment providers.- Handling client Complaints and Responsible Gaming issues.Key achievements: - Automating payment processing risk checks; - Introducing Mastercard withdrawals on Matchbook; - Building up the payment processing structure and procedures of Matchbook

Cork, Ireland

- Provision of customer support and account management for Matchbook and 3ET customers.- Organizing daily workflow of the night shift.- Providing training and 2nd tier support for junior agents.- Close cooperation with the Compliance and Operation departments.- Checking and handling Responsible gaming issues.- Withdrawal processing manually.- KYC checks.- Forum moderation.

Budapest

- Developed an application that reviewed the oversized vehicles in a train and automatically generated the required forwarding permission requests.- Reduced costs of rail transports 30% by negotiating fares and prices throughout the procurement process.- Met and exceeded all SLAs by optimizing routes and actively coordinating with authorities / transport companies.

Famagusta, Cyprus

- Enhanced the level of trust between the opposing forces and decreased the number of military incidents by maintaining a constant, meaningful conversation and by ensuring that both parties adhered to the cease-fire agreement.

Different

- Enabled the rapid mobilization and transportation of 25000 personnel and 5000 vehicles across the globe by preparing multimodal transport plans / customs clearances and freight forwarding arrangements.

Győr, Hungary

- Constant and successful support of a battalion of 300 persons by operating an efficient and sustainable supply chain. All SLAs and stretch goals met.

Győr, Hungary

- Improved fleet availability 20% via successful coordination and negotiation with key stakeholders.- Increased cost efficiency 50% by optimizing fleet / driver’s rosters vs tasks.

Bachelor'S Degree, Transportation Engineering

Activities and Societies: Membership in the Hungarian Scientific Association for transportationRecognised by World Education Services.

Education record