Responsible for the training function of a telecom infrastructure construction company of over 1400 employees. Implemented and administered a company-wide learning management system. Work with executive staff and operations organizations to design and develop innovative, industry-leading blended learning solutions for an independent telecommunications construction contractor. Used needs analysis skills to develop roadmap for comprehensive blended learning curriculum• Produced, shot and edited >85 training videos• Authored and developed >25 interactive training simulations/quizzes• Built >120 online and blended learning courses to populate the LMS• Deliver onboarding skills training for new fiber construction linemen, fiber splicers and DAS technicians• Introduced the use of 360° VR photos/video for lineman quality training• Responsible for ongoing administration of learning management system and content subscription• Consult with business leaders, HR and operations teams to determine current and future training needs

Work with C-level staff to design, develop and produce innovative, industry-leading training solutions for a global network of physical security integrators.* Develop training strategies* Plan and implement training delivery technology purchases* Design and develop eLearning, micro learning, self-help and leader-led training materials* LMS Administration * Coordinate cross-departmental efforts* Evaluate training effectiveness* Needs analysis

Design and develop training solutions for clients such as Commonwealth Financial Network, Biogen Idec and Liberty Mutual, using multimedia authoring, instructional design and consulting skills.

Designed web-based and leader-led technical training courses for hardware and software on such topics as FiOS installation, dispatch and reporting systems, Ethernet-video encoders, home networking and trailer towing.* Developed > 15 Web based training courses and wrote >30 leader-led training courses over a 10 year period. These courses average over 50% agree and 30% strongly agree on Kirkpatrick level one evaluation of instructional design effectiveness* Designed a trailer towing safety course that reduced the trailer-related accident rate by > 70%* Utilized a Learning Management System to deploy web-based courseware* Wrote leader-led training using reusable learning/information objects model* Project managed >10 major training initiatives within a 10-year period. Conducted needs analysis identified performance gaps, researched and validated content, designed and developed training materials. Delivered train-the-trainer sessions. Facilitated classes. Scheduled and tracked student completion* Managed vendor relationships and negotiated up to 50 vendor contracts with such companies as Motorola, Cisco, and Corning. Defined training requirements for requests for proposals (RFP). Interacted with senior executives (both internal and external) to ensure adequate training support for training initiatives. Secured >$20M in free training and training equipment over a 6-year period* Represented training organization and defined training related RFP requirements for new products, services and tools for product selection cross-functional teams.* Led and participated in cross-functional work teams* Coached internal instructors on new equipment and procedures* Contributed to and participated in the construction of training classrooms/labs

Worked with customers and internal departments to provide post sales customer support for large business customers generating $40,000 or more annual billed revenue.* Managed installation of telephone systems and data circuits* Oversaw repairs and answered account inquiries to ensure customer satisfaction

Created interactive sales presentations for Enterprise customers such as State Street Bank and Raytheon using graphic design, digital video and multimedia authoring/programming skills. * Operated and maintained LAN/WAN and video network infrastructure* Managed the development of custom hardware/software presentation system * Managed a capital budget of $100K and purchased equipment * Contributed to the writing of yearly business plan and special funding initiatives * Provided software training to co-workers and authored department operational guidelines

Managed corporate World Wide Web site for a text book publishing company.* Developed HTML pages* Explored new technologies to evaluate their usefulness* Administered day to day operations of a large World Wide Web site

Managed a Public Access TV studio and Local Origination channel. * Produced, directed and edited Local Origination television programs* Taught basic video production workshops for approximately 100 volunteers in a four year period* Coordinated volunteer efforts and assisted in volunteer productions