Peter Barrows Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

EOHHS EHS IT Asset Operations ManagerManages IT Assets, Security and Controls.Provides senior level Project Management, Business Analysis and Asset Management. Maintains the Hardware and Software Lifecycles in an Agile focused team for the EOHHS secretariat. Manages requests for product and using multiple reports, provides documentation and the overall team efforts using project management and business analysis. Manages the product lifecycle- purchase, procurement and relations with the business stakeholders and financial resources and salvage process. Oversee field operations managers receive, document and deploy products to the end users in a timely manner. Train and mentor staff and provides continuous process improvements and team building. O365 Management-Microsoft Azure, Active Directory, CoreViewMasSP Program Manager and Manager Graduate

Boston, Ma, Us

Manages the entire QA process, reviews upcoming releases and materials from previous efforts.As the QA team representative provides reviews and analysis of testing for the applications as well as documentation, test plans and materials. Facilitated the MAVEN user group.and coordinated new releases and issues

Boston, Ma, Us

State of Massachusetts Department of Public Health Quality Control Specialist, Application Support and IT Infrastructure Consultant Development 2/2009-PresentReports to the director of IT Informatics Department of Public Health for the State of Massachusetts, and provides Support of software, Software Quality Assurance Testing and bug tracking (all projects being developed by the department in JAVA): Consilience MAVEN, MIIS (Immunization) utilizing the Contact MIIS System and CHADS (Children with Aids). Provided 24X7 on call support for all projects and provided Tier 1 support before escalating to the development programmer. Managed the time sheet process for the IT Informatics department. And projects and other duties as assigned by the director.Assists with the procurement of Software and Hardware to meet the requirements of the IT Informatics Department. Works with software vendors and the DPH purchasing department to keep software licensing current. Maintains positive relationships with other DPH departments. Interfaces with the IT and Telephony department to create and maintain user accounts. Developed the staff orientation process and conducts orientations to each new member of staff.

Provides technical support to Hopitals users for Admissions, Medical Records, Abstracting, Quality Management and Risk Management modules for Magic O/S proprietary O/S and additionally supported users of Eweb Health Electronic Medical Records.Responsible for troubleshooting user software and hardware issues, tests upgrades and enhancements as well as custom system modifications. Reports software bugs to Meditech and Eweb Health, tests any fixes provided. Provides user training and suggests ways to use the systems in a more productive way.

Burlington, Ma, Us

Canton, Massachusetts, Us

Provided technical support to Meditech customers for Admissions, Medical Records, Abstracting, Quality Management and Risk Management modules for Magic and Client Server O/S proprietary operating systems. Responsible for troubleshooting, researching and resolving customer issues by phone and email and tracking these issues by case/task creation using the Meditech AMS system. Processed requests for enhancements and custom system modifications, resolving software integration issues with other applications specialists and programmers and reporting software bugs to development and write articles for the Meditech knowledge base. Provided customer training via Web cast, phone and classroom instruction.

Palo Alto, Ca, Us

Provided first level America's Help Desk Support and Administration of Sun's proprietary Hardware and Software Products in a Unix Solaris v8.0 environment. Responsible for case creation using Radiance Database and verifying entitlement. Dispatch to appropriate hardware or software group and page out Field and Sales Engineering for onsite customer support. Set up users of the Sun Online Support Center and assisted with logins. Placed orders for replacement hardware. Escalated customer issues to management to maintain Sun Sigma quality service levels. Solaris Certified v9.0 Administrator. Received Customer and Sun commendations.

Provided Support to Elcom Services Group's outside Sales Representatives and Customers. Provided quotes and placed orders for IT related equipment and services to Elcom customers and prospective customers. Provided sales reports when requested. Assisted customers setting up accounts in PECOS HTML based internet procurement product and assisted with problems using the system.

Provided Support of Network Plus' proprietary and resold Verizon, SNET and BellSouth Telephone, Data, and DSL products and services to Network Plus' National Account customers via telephone and e mail. Trouble Shot, Analyzed, Tested and arranged Repairs and Network Reconfigurations using Logos Proprietary Database software and Lotus Notes in a Windows 98 in a Lotus Notes environment. Created trouble tickets and added case notes. Escalated issues to the Network Operations Center and Provisioning Departments. Provided updates to customers. Communicated with 3rd Party Technicians and Service Reps to resolve customer issues. Arranged and coordinated complex Customer Moves. Analyzed monthly invoicing and arranged changes and credits to customer accounts. Made Recommendations and provided Updates to the Operations Department via an Intranet Web Site. Received "Network Plus Award" for Exceeding Customer Expectations.

Calculated and quoted payoff figures for all loans written and discharged commercial and residential loans. Released all collateral, prepared loan discharges, UCC terminations, titles, and paid notes. Maintained all customer files and loan note maintenance. Responsible for balancing accounts at the end of each day. Average daily balance $1.1m.

Sold Life, Health and Disability Insurance and Investment Products for New York Life's largest sales office. Responsible for setting up new accounts, prospecting customers, and providing marketing efforts. Met with individuals and groups, conducted a detailed needs analysis, advised the prospect and closed the sale. Maintained state licensing and educational requirements. Member of "New York Life 100 Fastest Growing Agents" 1997

Dallas, Tx, Us

Supervised staff of six AT&T Customer Services Representatives. Managed and Marketed Mail, Reprographics, and Desktop Publishing Contracted Services to five greater Boston locations. Maintained relationships between AT&T organizations. Processed bill payment for all accounts due. Managed AT&T staff and technology relocations. Assisted with department budget. Successfully implemented AT&T's first Corporate Recycling Program to three Boston locations. Performed quality inspections for owned and leased Boston locations and interacted with building owners and property managers to insure timely problem resolution. Represented AT&T at Trade Shows and Special Events sponsored by Public Relations and Marketing. Redesigned the workflow and technology of the department generating a 23% Profit Increase and a 33% increase in the Customer Quality Survey.

Massp

Education record

Education record

Education record