. Actively listen and review the work performed by the team, making sure all is done according to compliance with our policies and be able to rate that work in multiple parameters.. Monitor and report agent-wise and team-level quality, conduct calibration, performing fraud and compliance audits.. Analytical bent of mind with the ability to root cause basis data and drive decisionsKeep a pulse on the agent's knowledge and skill gaps, share the gap and help the training team in creating a solution

. Conducting market research and analyzing demographics, media usage, psychographic, and buying patterns to define the target audience and campaign requirements.. Tracking and presenting campaign data such as views, click-throughs rates, engagements, and customer conversion rates.. Managing budgets and monitoring campaigns costs and ROI metrics.. Making ads at all social media platforms and google ads

• Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities.• Identify appropriate prospect, set appointment, make effective qualifying sales call and manage sales cycle to close new business in all service categories.