Peter Baumgartner Email & Phone Number

Redmond, Washington, Us

Our products empower every person and every organization on the planet to achieve more.Fresh, accurate, relevant, trustworthy, and high-quality content is a critical part of our product and value we provide to customers. It helps them onboard, skill, adopt deeply, and get support as their business grows.Driving a unified content health program spanning 100,000+ content assets with more than 300m views a month: LLM generated, in-app, and on the web.Heath is: Freshness​Relevance AccuracyEngagement​Traffic​Discoverability​Accessibility​Bugs​and more...

Redmond, Washington, Us

Redmond, Washington, Us

Specializing in just-in-time help and support content for the M365 Admin Center. We're using machine learning to surface context savvy action cards, designing chatbot dialogues, and writing help content open to community collaboration on docs.microsoft.com.

Redmond, Washington, Us

Focus on Office 365 onboarding and adoption for SMB customers and reducing support call volumes with self-help technologies. - UX/UI design and writing- Supervising machine learning models - Running A/B testing and usability studies- Dialogue design for chat-bots

Kirkland, Wa, Us

Primary product and technical requirements resource for the Enterprise Sales force Starting in the pre-sales process.Planned and designed complex voice and data networking solutions to meet the specific business needs of our government, education, midsize business, and enterprise customers.Collaborated with account managers, customers and internal teams to develop detailed solution proposals, technical diagrams, and work packages for the Infrastructure Construction, Implementation, and IP Engineering teams.

Bainbridge Island, Wa, Us

Developed and maintained the Office 365 Service Descriptions (www.o365sd.com)

Direct supervision small tier 2 support team.Developed and deployed process, procedure and training. Oversaw ticketing systems design and workflow.Point of escalation for internal and customer facing repair issues, responsible for repair KPI and customer service levels.Collaborated with provisioning, field services, sales, finance and engineering management to provide best in class support.

Tier 1-2 data and voice service repair (Class 4 Lucent 5010, PRI, CAS, VOIP, MPLS, MOE, point to point, digital and analog IVAD, switched LD) Administrative tasks (Database management, email processing, billing inquiries, credit requests), trouble ticket management, new employee training, process and procedure development and documentation.