Senior Housing Officer
CurrentResponsible for all aspects of tenant management for 127 designated properties in the Shepherds Bush area. Management of all rent accounts, proactively working with customers to resolve any housing related issues including, anti-social behaviour, repairs, sublets, insurance, end to end void process management and general tenancy issues, ensuring good client outcomes.Matrix management of partner contractors with direct control of building and repair schedules, using project… Show more Responsible for all aspects of tenant management for 127 designated properties in the Shepherds Bush area. Management of all rent accounts, proactively working with customers to resolve any housing related issues including, anti-social behaviour, repairs, sublets, insurance, end to end void process management and general tenancy issues, ensuring good client outcomes.Matrix management of partner contractors with direct control of building and repair schedules, using project management skills to ensure quality building repairs are delivered to time and satisfaction of the association and its clients.Direct budgetary control, ensuring value for money is achieved and adequate provision exists to meet requirements of the service.Responsible for compilation of detailed and accurate management reporting to support future funding and service provision. Show less
