*Resolving customer problems by clarifying issues and explaining the best solution possible with a 98% customer satisfaction.*Creating and maintaining detailed database to develop promotional sales.*Maintaining accurate and current customer account data with manual forms, processing same and making digital information updates.*Building long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.*Handling over 400 calls per shift, signing up new customers.*Quickly and accurately answering customer questions, suggesting effective solutions and resolving issues to increase customer satisfaction.*Operating CRM tools like pipefy and bitrix24

*Handled 120 calls per day to address inquiries and concerns.*Increased guests' satisfaction by attending to and resolving issues.*Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

*Tracked attendance and progress against goals for each participant.*Identified and proactively solved internal problems related to student turnover by revamping training approaches.