Peter Betts Email & Phone Number

London, England, United Kingdom

Azure Ad, AD, Intune, Endpoint, O365

London, United Kingdom

IT Support of Covid-19 sites nationally.

London, England Metropolitan Area

Senior Service Desk Engineer & Service Co-coordinator for small MSP in London. Managing Helpdesk and Service Desk Ticket Queues in Connectwise; Project installs and builds; Image development using Acronis; Server and Desktop/Laptop/MacBook/Printer/Infrastructure support remotely; Windows 10/Server 2008/2012/2016/2019 support; Zyxel/Draytek routers; User admin across multiple platforms; Office 265/Teams/Zoom support.

London, England Metropolitan Area

Permanent role supporting 120+clients across City by Remote Support and Site attendance across Microsoft and Apple platforms for Azure; Windows server 2008 –2019; Sage 50; Office 365; Multiple versions of Office; MAC OSx; Bespoke Database support; CRM; Autodesk; Adobe full range; Skype for Business / Teams; Connectwise; Sonic Wall; Sophos; Draytek Routers; WatchGuard; Firewalls and Routers; VPN and RDS; Hyper-V and VMWare; Acronis Online Backup and most commonly used office systems.

1st/2ndLine HelpDesk Support Analyst Permanent role supporting 100+ clients remotely and physically across a range of platforms. O365 and Azure Admin; Windows Server 2012/2016 Support and management; AutoTask; Continuum desktop agent management; Webroot management; Sophos support. MacBook and iMac support.

IT Support Analyst for Capital Economics –a Consultancy dealing with Global Economic trending and Global Consultancy based in Victoria, London. Provided support to London, New York, Toronto, Singapore and Sydney offices on Windows 10/Office 2013 platform with Thomson Reuters DataStream and Bloomberg Client support. Designed and deployed all Windows 10 images via Acronis Snap Deploy and was instrumental in managing Office move to new office in Cardinal Place, Victoria. Rolled out and configured all HP desktops/printers etc. and supported other bespoke systems such as Salesforce, Pure 360, Sage 50 and others. Implemented move of email filtering from Marshall to Mimecast and monitoring of day to day issues with email and general exchange and file server 2012 and infrastructure support in all offices. Worked to produce P.O.C. for implementing SharePoint and Office 365 to assist with specific departmental needs. Developed trial Tennant sites with Microsoft for demonstration purposes.

Leadenhall Market, City Of London

IT Manager at Leadenhall Market, City of London. Main roles outside of the concluding IaaS migration project were to deliver IT Services to 3 external sites and support the Group Operations Director in new project developments and streamlining of existing systems. This involved monitoring and updating some 20 servers both in the IaaS platform and on site. Set up new Domain Controllers to balance site replication and DFS within the company. Worked with Mimecast on Email delivery and management; Sage 200 software migration; Cisco VPN client rollout; network infrastructure management. Worked towards server decommissioning and ethical disposal.

London, United Kingdom

Field/Service Engineer serving Prism Clients in London and the South of England. Predominantly worked on behalf of St. James Place Wealth Management both at a Corporate and Private Partner level. Deployment and configuration of new PC’s, rebuilding of failed machines onsite, rebuilding and configuration of servers, printers, and scanners. Installation of Office 365 and deployment of OneDrive and SharePoint. Remote support and installation, on-call support, out of hours support on and off site.

Cambridge, England, United Kingdom

Worked as Global support for External Business Partners (EBPs) that connect to Amgen through B2B Services

Chatham / London

Technical Support Engineer (Desktops and Applications) for Vanquis Bank, Chatham.Providing BAU and 2nd/3rd Line Desktop and Server support to 1500 users across 3 UK sites and remotely to Poland. Citrix Xenapp 5.00 /VMWare 5 environment using HP Hardware. Supporting Busy Call Centres with Call-Media and International support with Logmein. SCCM 2007 Deployment and image capture allied with ServiceNow helpdesk for asset management.

10 Lloyds Avenue, London

3rd Line Senior Infrastructure Support Officer for Salvation Army Housing Association based in central London. Role is VMware /Citrix XenApp 4.5 / ESX4 hosts / Cisco-IPFX / MPLS /VLANs admin and support. Supporting 150 users nationally and locally in all aspects of their day-to-day business applications. Involved in the planning and expedition of new business systems for the future – DriveLock encryption roll-out; Citrix XenApp 6.5 migration; VMware 5 upgrade; video streaming to name but a few. I have been involved in the mentoring and organization of 2 other staff in the team as part of my responsibilities. I am presently working in the Citrix/VMware/MPLS environment for the Salvation Army Housing Association in a 3rd Line Senior Support Infrastructure role managing 40 virtual and 15 physical servers on a daily basis. I recently project-managed a successful office move to a new building with minimal business disruption to the end-users nationally before the Xmas period 2012.

City Road, London

Supporting Local and regional sites with IT Requirements - BES / Laptop configuration / Bespoke program support / Tape Back-ups / Lotus Notes and Domino support.

Angel, London

Previously a 2nd Line BAU Infrastructure Support Analyst at Balfour Beatty Workplace Head office, Angel, London. Responsible for providing 2nd/3rd line implementation, maintenance and infrastructure support services to Head Office and remote sites of 500 users Undertaking problem management solutions by working closely with NOC 1st Line team to resolve incidents/requests within Company SLA’s and targets. Duties include Windows XP/7 and Office 2003/2007/2010 deployment, Bespoke Oracle and SQL applications, BES, Citrix Client, SCCM 2007 deployment, Maximo 4 and 5 applications, Blackberry and other PDA support. Resolution is face-to –face, Telephone and remote support using Dameware and RDP. Built, deployed and supporting Windows 2008 Enterprise Server for St Pancras and Fife Hospital contracts setting up all data shares, ACL’s, printers, scanners, user shares and account management.

Small outsourcing company to local firms in the Woodford / Wanstead / Walthamstow / Waltham Cross Areas.Also specialising in Business Planning and Service implimentation

First Rung Ltd

Day to day oversight and management of 3 Centres in Watford, Edmonton, and Colindale providing BAU service to all fixtures, systems, fittings..

Cert Ed, Physical Ed. Maths

Activities and Societies: College Rugby Teams College Swimming Teams

Education record