Managed a team of Knowledge Management Executives and Legal Researchers. Primary responsibilities included:• Provided a comprehensive global legal research service• Monitored day-to-day team workloads to ensure enquiries from stakeholders were dealt with and deadlines met• Delivered tailored research training to lawyers• Participated in a range of internal innovation and development projects to improve the research service provided to the firm• Tested new information products and negotiated with stakeholders and vendors when renewing existing information sources• Set up and maintained a current awareness system to ensure senior lawyers were promptly notified about developments relating to their clients• Designed and maintained SharePoint and wiki sites• Led the recruitment and appraisal process for a team of researchers and knowledge management assistants• Oversaw the annual departmental information budget• Maintained the departmental hard copy collections

Provided a business and legal knowledge management/research service for various departments (Construction, Engineering and Public Procurement, Corporate, Competition and Finance) including:• Producing fortnightly departmental newsletters highlighting legislative changes and cases relevant to individual practices• Extracting know how from legal teams and adding to the firm’s know how databases• Participating in continuous improvement projects• Delivering legal research training