Peter Blakely Email & Phone Number

Georgetown, Texas, United States

Maintained the IT network and server infrastructure for the HQ campus. Monitored the Server and Network infrastructure and proactively addressed technical needs including security updates. Provisioned users on Active Directory, Exchange and CRM production environments. Built and distributed hard drive images with Acronis; installed configured and administered server and client workstations; loaded software patches and security updates. Maintained Cisco Meraki managed products on campus. Ensured Server and Network uptime meets the business continuity needs. Verified data backups for validity and integrity. Verified and maintained the Disaster Recovery solution. Worked with stakeholders to maintain the Mitel Telephone system on campus. Worked with immediate Team Members to manage and maintain individual computer systems both on and off campus to ensure that those systems can access required infrastructure resources.

Redwood City, Ca

Maintained the primary datacenter for our company for 3+ years which was a critical infrastructure for all departments. Configured and maintained routers, firewalls and switches and their configurations within the datacenter environment for any changes required for the network environment. Monitored and maintained network environment health with “Whatsup Gold” monitoring tool. Monitored site bandwidth utilization to streamline and improve network performance and look for any unusual bandwidth utilization patterns. Designed and troubleshot VPN connections with clients for pilot programs involving streetlights and meter reading (IIOT) devices. Established SharePoint Online spaces for all departments, including shared content spaces for external customers. Maintained core and lab firewall rules for all sites and opened ports as needed for testing and production. Created Veeam server templates to streamline the server creation process for development, production, and customer support. Assisted in setting up new datacenter in Cary, North Carolina including installing equipment and cabling. Transitioned 700+ virtual servers from Redwood City, CA to the new primary datacenter in Cary, NC to the new head office, and installed Dell VRTX for Redwood City office for continuing hosting the remaining virtual servers. Managed backup and disaster recovery procedures. Developed and implemented automated health checks using PowerShell Scripts to monitor servers. Developed and supported VM servers and environments for departments testing functionality on several operating systems using VMware VCenter. Managed SharePoint sites, Office 365 products, Cisco ASA Rules and Settings, and the 24x7 Datacenter. Troubleshot and resolved connectivity issues for each department to ensure system availability for ongoing test intervals. Managed customer support calls for all site locations including Canada, Malaysia, Singapore, UK, and USA.

Campbell, Ca

I oversaw the daily operations for the IT service desk managing various support calls and requests including Configuring Routers and VPN tunnels, Server Administration, Network Security, Active Directory and Exchange, VoIP Servers and Phones, in addition to installing, configuring, and monitoring servers. I logged all incoming service calls in the internal ticketing system, and monitored progress to ensure escalation for complex requests and timely resolution to all open tickets. I operated with a goal of complete customer satisfaction, and ensured services exceeded user expectations. I maintained preventative maintenance schedules to include upgrades to outdated PCs, software, operating systems, and network printers. I managed the deployment and configuration of new systems, and ensured functionality and connectivity in current environments. I performed server upgrades and conversions to Xenserver 6.2 platforms and multi-site exchange server installs for high-availability using DAGs; and I provided 24x7 monitoring of customers’ equipment and network infrastructure.

Campbell, Ca

I managed the transition and optimization of the LAN/WAN network following the Corporate West acquisition and purchase of the Netmagic Inc.’s customers and infrastructure. I configured the Cisco routers to accommodate updates and additions to the network modules (T3 and ATM cards), as well as the new T1 and DSL users. I provided 24x7 support for T1s and co-location servers, maintained web and mail servers on Windows and Linux platforms, and governed user accounts for hosted customers. I received all customer incoming support calls covering a multitude of problems, including web hosting, FTP, Email Accounts, additions or changes to the DNS, and connectivity issues. I troubleshot routing issues, identified root causes, and consulted with upstream providers to implement solutions and minimize downtime.