Peter Blakeman Email & Phone Number

Stoke-On-Trent, Gb

Stoke-On-Trent, Staffordshire, Gb

Burslem, Staffordshire, Gb

Burslem, Staffordshire, Gb

Member of the ITS management team responsible for all key IT decisions.Managing a team of 18 helpdesk and operations technicians supporting 250 users across 3 sites.Managing ITIL lifecycle for IT Services and proposing enhancements and improvements.Paying particular attention to Incident management to ensure that all incidents are prioritised and escalated appropriately to ensure resolution is timely.Service desk and operation reporting, incidents, service requests, change report etc.Ensuring quality control and review processes of service desk tasks, incidents and services requests are adhered to and improved where possible.Responsible for management, guidance and coaching for the IT Service project manager.Server management and patch management across the IT estate, including all servers (virtual and physical), laptops and desktops.Responsible for installation and support of all user and server software across the business.Responsibility for providing appropriate helpdesk resource to meet company SLA’s.Escalation point for supervisors and helpdesk technicians in and out of core working hours.

Burslem, Staffordshire, Gb

Managing a team of ten 3rd/4th line data centre, network, firewall and infrastructure technicians.Responsible for all network infrastructure appliances and hardware including Juniper VPN, Checkpoint firewalls, Cisco ASA firewalls and switches.Escalation point for the DCS deputy manager and all DCS technicians in and out of core working hours.Implementation, management and support of HA and DR across 2 sites for key hardware and appliances.Member of the Change Advisory Board and ITS management team responsible for all ITS change and purchasing decisions.Rack, appliance and server installation, build and configuration.Selection, build and implementation of specialist security requirements.Support of all Windows operating systems.Installation and configuration of virtual environments using VMWare.Design and implementation of appropriate hardware solutions including iscsi, blade enclosures, SAN storage, attached storage.Risk reduction through improved process and redundant data centre design and solutions.Installation of network requirements at new sites and securing appropriate funding from the board of directors.Ensuring that all jobs passed to the DCS team are picked up and progressed within agreed SLA’s.Project management for all of the data centre services team projects. Data centre capacity reporting.Data centre systems and environment control (fire suppressant, temperature, humidity etc) and monitoring.Responsible for UPS installation and support at both data centres.Responsible for generator installation and support at both data centres.Manage resource effectively to ensure annual leave, sickness and client visits do not impact business support or SLA’s.Network and infrastructure installation at new sites and in the existing data centres.Introduction of data centre working guidelines and best practice.

Burslem, Staffordshire, Gb

Team Key Points and ResponsibilitiesManaging a team of 7 helpdesk technicians supporting 100 users across 2 sites.Implementation and support of active directory, BES and Microsoft exchange.Installation and support of all user software across the business.Providing appropriate helpdesk resource to meet company SLA’s.Support of laptop and desktop’s running Windows XP and Windows 7.Escalation point for supervisors and helpdesk technicians in and out of core working hours.Ensure accurate creation of helpdesk jobs on the helpdesk system and ensure that technicians take responsibility until job completion.

Burslem, Staffordshire, Gb

Systems/Server support, administration and managmentApplication support Sira/Intact/otherDesktop SupportAvaya telephony systems supportNetwork support and management

London, Gb

Systems support and administrationService Desk reportingDesktop support

Bachelor Of Science (Bsc), Information Technology

Nvq, Information Technology

Nvq, Business Administration And Management, General

A Levels, Information Technology