Peter Blaney Email & Phone Number

Hanover, Pa, Us

Remote

Hanover, Pa

Responsible for ensuring that effective methods are put into place to ensure that the EITM cloud implementation runs to its maximum productivity. My main responsibilities included oversight of new ServiceNow implementations/integrations, Oversight of Solarwinds Enterprise Management Software as well as oversight of Riverbed ARX Suite.

Hanover, Pa

Responsible for ensuring that effective methods are put into place to ensure that the EITM cloud implementation runs to its maximum productivity.My main responsibilities included oversight of new ServiceNow implementations while maintaining the continued operations of 11 unique help desks under the GSA's implementation of ServiceNow SaaS.• Collect, document and implement customer requirements within Service Now• Administrate Service Catalog, Service Desk and Asset Management within… Show more Responsible for ensuring that effective methods are put into place to ensure that the EITM cloud implementation runs to its maximum productivity.My main responsibilities included oversight of new ServiceNow implementations while maintaining the continued operations of 11 unique help desks under the GSA's implementation of ServiceNow SaaS.• Collect, document and implement customer requirements within Service Now• Administrate Service Catalog, Service Desk and Asset Management within Service Now• Interface with management on recommendations for improvements in process and function of the Service Now software.• Consult with other teams and team members regarding functionality, integration and administration of Service Now applications. Show less

Chambersburg, Pa

Responsible for ensuring that effective methods are put into place to ensure that the EITM cloud implementation runs to its maximum productivity.My main responsibilities included oversight of new ServiceNow implementations while maintaining the continued operations of 11 unique help desks under the GSA's implementation of ServiceNow SaaS.

I develop subject matter expertise and advise on major new initiatives. In my role, I work closely with all IT teams to understand their business requirements, as well as manage their day-to-day requests. This position is responsible for understanding and tracking numerous key performance indicators across all levels of IT support.• Create monitoring/reporting systems to measure the value of implemented initiatives.• Maintain appropriate MIS, strategy recommendations, and ad-hoc… Show more I develop subject matter expertise and advise on major new initiatives. In my role, I work closely with all IT teams to understand their business requirements, as well as manage their day-to-day requests. This position is responsible for understanding and tracking numerous key performance indicators across all levels of IT support.• Create monitoring/reporting systems to measure the value of implemented initiatives.• Maintain appropriate MIS, strategy recommendations, and ad-hoc analyses.• Communicate concise and actionable business strategies to Senior Management. Show less

Performing technical support for all users and applications for the Pennsylvania Department of Public WelfareMaintain, updating the knowledge base articles for the DPW. Creating new policies for SOPs, maintain SLAs, while providing better customer service. Responsible for creating weekly and monthly reports with data from Cognos and Remedy.Managing 8 other agents on the desk.

My in-house duties include maintaining server backup tapes on weekly basis. Troubleshooting computer errors in Window 2000/XP environments and documenting what was done to correct the problem.Installing and removing software as needed. Adding and removing users from Server 2003 environment including new email accounts and networked user folders. Setting up roaming profiles for individuals who are constantly switching workstations so that their document and shortcuts are always… Show more My in-house duties include maintaining server backup tapes on weekly basis. Troubleshooting computer errors in Window 2000/XP environments and documenting what was done to correct the problem.Installing and removing software as needed. Adding and removing users from Server 2003 environment including new email accounts and networked user folders. Setting up roaming profiles for individuals who are constantly switching workstations so that their document and shortcuts are always available. Adding and removing employees to Avaya phone system. Creating and maintaining documentation on all duties performed. Other duties included contacting customers IT staff and asking basic IT question to see what was need to network the digital office equipment. Install printers on Windows, Novel, and OS/X networks. Performed basic hardware repair. I set up share folders that digital office equipment uses to store files scanned. Theses folders are usually locate on a server. Show less

Bachelor, Computer Science

Aa, Specialized Business, Computer Systems Specialist