Peter Blaney Email & Phone Number

Remote

Hanover, PA

Responsible for ensuring that effective methods are put into place to ensure that the EITM cloud implementation runs to its maximum productivity. My main responsibilities included oversight of new ServiceNow implementations/integrations, Oversight of Solarwinds Enterprise Management Software as well as oversight of Riverbed ARX Suite.

Hanover, PA

• Responsible for ensuring that effective methods are put into place to ensure that the EITM cloud implementation runs to its maximum productivity.My main responsibilities included oversight of new ServiceNow.
• Collect, document and implement customer requirements within Service Now
• Administrate Service Catalog, Service Desk and Asset Management within… Show more Responsible for ensuring that effective methods are put into place to ensure that the EITM cloud implementation runs to its maximum.
• Administrate Service Catalog, Service Desk and Asset Management within Service Now
• Interface with management on recommendations for improvements in process and function of the Service Now software.
• Consult with other teams and team members regarding functionality, integration and administration of Service Now applications. Show less

Chambersburg, PA

Responsible for ensuring that effective methods are put into place to ensure that the EITM cloud implementation runs to its maximum productivity.My main responsibilities included oversight of new ServiceNow implementations while maintaining the continued operations of 11 unique help desks under the GSA's implementation of ServiceNow SaaS.

• I develop subject matter expertise and advise on major new initiatives. In my role, I work closely with all IT teams to understand their business requirements, as well as manage their day-to-day requests. This position.
• Create monitoring/reporting systems to measure the value of implemented initiatives.
• Maintain appropriate MIS, strategy recommendations, and ad-hoc… Show more I develop subject matter expertise and advise on major new initiatives. In my role, I work closely with all IT teams to understand their.
• Maintain appropriate MIS, strategy recommendations, and ad-hoc analyses.
• Communicate concise and actionable business strategies to Senior Management. Show less

Performing technical support for all users and applications for the Pennsylvania Department of Public WelfareMaintain, updating the knowledge base articles for the DPW. Creating new policies for SOPs, maintain SLAs, while providing better customer service. Responsible for creating weekly and monthly reports with data from Cognos and Remedy.Managing 8 other.

My in-house duties include maintaining server backup tapes on weekly basis. Troubleshooting computer errors in Window 2000/XP environments and documenting what was done to correct the problem.Installing and removing software as needed. Adding and removing users from Server 2003 environment including new email accounts and networked user folders. Setting up.

Bachelor, Computer Science

Aa, Specialized Business, Computer Systems Specialist