My first Job in the tech field was to provide phone and email support to users of a GE Networking service called Internet Call Manager. Strictly for dial up users who wanted to see and answer incoming phones while online with there phone line occupied. . Really old school but I learned how to provide top notch customer service to end users. I also created FAQs , commonly used responses and white papers for the CSR team to use.A few months after I started at GE I was recruited to come join a newly organized start-up Arepa Networks ( later to be rebranded as Into Networks )