Peter Bognar Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

London, United Kingdom

• Researched and analysed workplace data for a complex client project with focus on identifying differences in employee needs across key European markets.• Investigated environmental workplace factors considered important to employees, evaluated market differences, and benchmarked trends between high and average performing workplaces.• Segmented results across performance, age, and regional variances using Tableau analytics tools; developed reporting on the same.• Engaged with stakeholders to provide progress reporting in line with client requirements.• Final report presented to client as well as key business partners from across Europe, with the results positively received and the study to be expanded.• Unpacked the world’s largest database of 400,000+ survey respondents to present to client for the company’s first private commissioned study. • Commissioned project generated revenue of £24,000 with intention to further the scope of future research projects.

700 Bourke, Docklands, Melbourne

• Created and executed strategies focused on understanding the employee experience and engagement with respect to flexible working environments.• Supported external research, maintained internal surveys, and conducted data analysis.• Built awareness of engagement levels and provided recommendations to enhance the employee experience.• Engaged with NAB Property stakeholders to manage and mitigate potential impacts during periods of change.• Supported efforts to increase effective space utilisation in collaboration with various teams.• Evaluated work point demand in each building and developed reporting to highlight building employee occupancy levels.• Established ad-hoc surveys to capture the employee experience as it related to large-scale building based projects, including relocations and architectural changes. • Created the question set and survey design in collaboration with the Change and Comms team to facilitate and distribute the NAB Workplace Effectiveness Survey to 20,000 employees across its commercial portfolio. • Developed custom dashboards to provide analysis on current and historical data of NAB employee engagement levels. • Successfully presented YOY findings to NAB stakeholders detailing employee perspectives towards building facilities, office mobility, and flexible working practices. Findings included a 10% to 20% increase in employee engagement levels for respondents that felt a sense of greater work flexibility, as compared to those that didn’t. • Survey YOY findings also revealed a 15% drop in employee sentiment towards their workplace where the building ratio of employees to workspaces available were considered misaligned or overcrowded; NAB Property stakeholders reevaluated their employee allocation strategy to improve the employee experience. • The workplace effectiveness analysis initiated and executed by the NAB workplace team is now considered a critical part of the client service offering by C&W due to the project’s success.

• Oversaw the development and delivery of statistical analysis and reporting within the company’s Billing and Credit Operations.• Managed ad-hoc changes with SAS and analysed company data across complaints, billing, fraudulent activity, and payments to understand customer behaviour.• Collaborated with internal units and external stakeholders to implement initiatives, develop proposals, and prepare various reports as required.• Presented year to date progress and impacts to stakeholders at all levels within the business.• Established new weekly reports for Billing and Credit Directors to enable visibility of complaint resolution initiatives undertaken by numerous teams. Identified requirements and developed solutions as needed to resolve deficiencies and change requests.• Visibility of complaint reporting allowed management to better allocate resources to the complaint resolution team, resulting in a 50% drop in complaints unresolved greater than seven days over a six-month period. • Key contributor to successful project completion involving the creation of daily workflow reports and tracking of agent progress on managing fraudulent transactions. Provided ongoing reports to stakeholders enabling the assessment of contact strategies, informing restructuring activities to enhance productivity.

• Consulted with clients to deliver bespoke outcomes on a broad range of projects involving process reengineering, change management, and internal restructuring.• Collaborated with team members, client staff, and company directors to manage project outcomes; travelled to client sites and engaged with stakeholders involving cross-functional business areas.• Tracked progress to ensure the completion of all established objectives.• Seconded as a Change and Process Analyst at a large advertising and business service provider to support a major IT transformation initiative; developed action plans and managed them to completion, produced customer and internal communications, built ‘to-be’ process, and created supporting documentation for internal use. • Facilitated workshops with remote community workers at a global NGO; analysed activities of the team and developed solutions to enhance overall productivity and improve the advocacy of primary stakeholders.

St. Kilda Road, Melbourne

Responsible for the management of local and international data orders of sensitive company information. Utilised data mining programs to examine customer’s data integrity issues, at times sourcing forensic problems back to the original data source.

United States Consulate General, Melbourne

Voluntary Internship that provided experience working in a government environment by assisting supervisors with marketing strategies on a consultative basis. Conducted in depth research for American clients with the potential strategy of entry into the Australian market. Aided the preparation of written reports and presentations used for the recommendations covering a variety of industries.

Master'S Degree, Applied Analytics, First Class Honours

Bachelor Of Business / Bachelor Of Arts, International Business/Trade/Commerce /Japanese Language/Politics