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Peter Botros Email & Phone Number
Scrum Master Sr. Lead
at
Vodafone
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Scrum Master Sr. Lead
Location
Cairo, Cairo, Egypt
Company size
Who is Peter Botros? Overview
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Quick answer
Peter Botros is listed as Scrum Master Sr. Lead at Vodafone, a company with 142416 employees, based in Cairo, Cairo, Egypt. AeroLeads shows a matched LinkedIn profile for Peter Botros.
Peter Botros previously worked as Expert Resolution Associate Manager at Vodafone and Expert Resolution Supervisor at Vodafone. Peter Botros holds Bachelor'S Degree, Tourism And Travel Services Management, Very Good from Helwan University Cairo.
Company email context
Email format at Vodafone
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Vodafone
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Profile bio
About Peter Botros
Accomplished Commercial Operations and Customer Care Specialist with a demonstrated history of working in the telecommunications industry experienced in turning excellent service strategies into bottom-line results in customer loyalty and increased profitability. Solid background in providing outstanding service, building customer relationships and exceeding normal service Expectations. Exemplary leadership ability with a drive to motivate and assist others while maintaining organizational objectives. Strong team leadership and committed to excellence through producing positive results and customer satisfaction. Self-motivated, punctual andreliable, and passionate about building lasting business partnerships and consistently exceeding expectations.
Current workplace
Peter Botros's current company
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Vodafone
9 roles
Peter Botros work experience
A career timeline built from the work history available for this profile.
Expert Resolution Associate Manager
Current- Leadership and Team Management:Lead a team of Resolution Senior Specialists, ensuring high performance and fostering a culture of continuous professional development.Ensure efficient service and issue resolution by setting goals, monitoring team performance, and streamlining processes to enhance customer satisfaction.-Team Development:Mentor and develop.
Aug 2024 - Present
Expert Resolution Supervisor
- Managing and Leading a Resolution team of 8+ employees
- Supervising the root causes analysis cycle of the complaints received through various channels
- Contributes ideas and strategy on each service lines to improve process, technology, ways of working, and best practices
- Setting action plans to eliminate complaints root causes and improve customer experience
- Ensuring that responding to complaints are in a timely manner while abiding to the due date of the technical complaints closure
- Ensuring that suitable resolutions to customer's technical complaints are in place while treating them with maximum care
Jul 2022 - Aug 2024
Vip & Ntra Complaints Senior Specialist
* Dealing with governmental organizations (NTRA, CPA)sending reports on quarterly basis and set meetings with all the concerned parties* Handling the customer complaints that were raised to the CEO office & the HQ office * Work closely with our External Affairs departments ( Legal - PR - Regulatory) by handing the complaints & requests of the VIP.
Jul 2018 - Jul 2022
Premium Complaints & Retention Senior Advisor
- Managed to set the retention plans for the premium & platinum customers - Worked to handle the complex complaints of the premium & platinum customers - Managing the daily and monthly reporting tasks
Nov 2017 - Jul 2018
Premium & Platinum Senior Advisor
- Handling the Requests / Complaints over the phone for the Premium and Platinum customers ( Top Segment )- Worked as a technical trainer for the new hired employees - Handling the daily operational duties as a floor leader - Handling the customers top escalations - Acting as a leader for a technical team concerned with fixing the technical conflicts.
Mar 2015 - Nov 2017
High Value Advisor
- Handling the Requests / Complaints over the phone for the high value users - Worked as a technical trainer for the new hired employees - Handling the daily operational duties as a floor leader
Jul 2013 - Nov 2015
Technical Support Analyst
- Handling the connectivity complaints over the phone for the high value users - Worked as a technical trainer for the new hired employees
Jan 2013 - Jun 2013
Tour Operator
- Manage recurring travel issues, complaints and refunds- Book transportation and make hotel reservations- Plan transportation, accommodation, and other travel services for employees travelling on business missions
Jul 2010 - Jan 2012
Team & coworkers
Colleagues at Vodafone
Other employees you can reach at vodafone.com. View company contacts for 142416 employees →
MÁ
Miguel Ángel Fraile Cuartero
Colleague at Vodafone
Madrid, Community Of Madrid, Spain, Spain
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AC
Alina Condruz
Colleague at Vodafone
Romania, Romania
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NK
Nikhil Kulkarni
Colleague at Vodafone
Pune, Maharashtra, India, India
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OA
Oana Astefanoaie(Flucus)
Colleague at Vodafone
Romania, Romania
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ME
Mohamed Elgamal
Colleague at Vodafone
Cairo, Egypt, Egypt
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NS
Nasser Shehawy
Colleague at Vodafone
Al Buhayrah, Egypt, Egypt
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HC
Hülya C.
Colleague at Vodafone
Eyup, Istanbul, Türkiye, Turkey
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JA
Juan Antonio Lorenzo Bayona
Colleague at Vodafone
Greater Madrid Metropolitan Area, Spain
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SS
Serena Santini
Colleague at Vodafone
Colle Salvetti, Tuscany, Italy, Italy
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PD
Parshottam Desai
Colleague at Vodafone
Gujarat, India, India
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Miguel Ángel Fraile Cuartero
Colleague at Vodafone
Madrid, Community Of Madrid, Spain, Spain
View →
AC
Alina Condruz
Colleague at Vodafone
Romania, Romania
View →
NK
Nikhil Kulkarni
Colleague at Vodafone
Pune, Maharashtra, India, India
View →
OA
Oana Astefanoaie(Flucus)
Colleague at Vodafone
Romania, Romania
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ME
Mohamed Elgamal
Colleague at Vodafone
Cairo, Egypt, Egypt
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NS
Nasser Shehawy
Colleague at Vodafone
Al Buhayrah, Egypt, Egypt
View →
HC
Hülya C.
Colleague at Vodafone
Eyup, Istanbul, Türkiye, Turkey
View →
JA
Juan Antonio Lorenzo Bayona
Colleague at Vodafone
Greater Madrid Metropolitan Area, Spain
View →
SS
Serena Santini
Colleague at Vodafone
Colle Salvetti, Tuscany, Italy, Italy
View →
PD
Parshottam Desai
Colleague at Vodafone
Gujarat, India, India
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1 education record
Peter Botros education
FAQ
Frequently asked questions about Peter Botros
Quick answers generated from the profile data available on this page.
What company does Peter Botros work for?
Peter Botros works for Vodafone.
What is Peter Botros's role at Vodafone?
Peter Botros is listed as Scrum Master Sr. Lead at Vodafone.
Where is Peter Botros based?
Peter Botros is based in Cairo, Cairo, Egypt while working with Vodafone.
What companies has Peter Botros worked for?
Peter Botros has worked for Vodafone, Orange, and Thomas Cook.
Who are Peter Botros's colleagues at Vodafone?
Peter Botros's colleagues at Vodafone include Miguel Ángel Fraile Cuartero, Alina Condruz, Nikhil Kulkarni, Oana Astefanoaie(Flucus), and Mohamed Elgamal.
How can I contact Peter Botros?
You can use AeroLeads to view verified contact signals for Peter Botros at Vodafone, including work email, phone, and LinkedIn data when available.
What schools did Peter Botros attend?
Peter Botros holds Bachelor'S Degree, Tourism And Travel Services Management, Very Good from Helwan University Cairo.
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