Manage global infrastructure for MECM with CAS, five Primaries and Cloud Management Gateway.- Ensure the infrastructure is kept current and healthy.- Plan and execute infrastructure refreshes and expansion as required -- Coordinated with leadership and finance to obtain funding and approvals.- Partner with our Microsoft TAM to ensure we are following best practices and resolve any issues.- Create our automated scripted report generation process where we drop the report into a file share for pickup by the requestor.- Primary point of escalation for new requirements or problems.Coordinate with our internal business partners across multiple divisions worldwide to ensure we are delivering the services from MECM that they require.Partner with our acquisitions group to onboarded new acquisitions into the PepsiCo MECM environment. - Coordinate with Aquisition team to ensure requirements and timelines for MECM were realistic and obtainable- Ensure on time delivery on MECM services to our new member.Provide 3rd level escalation point for all MECM infrastructure and patching issues.- Identify root cause- Engage external support as needed to resolve- Root cause analysis- Follow-up post resolution with any changes required to ensure the issue does not repeat.

Team lead and lead for Windows client patching.Complete transition to SCCM for application and patch deployment.Migrated 160 plus application to SCCM and transitioned deployment settings to SCCM.Created patching baselines, implemented monthly patching processes and trained team's primary patch personnel on new processes.Worked with Latin America group to merge teams, implemented a common SCCM infrastructure and processes.

New position at PepsiCoJuly 2015 - 2016Team lead on project to transition from BMC packaging and deployment products to SCCM.Implemented SCCM patching process for PepsiCo North AmericaLed transition from BMC patching product to SCCM. Created transition plans, SCCM patching process documentation and patching run books.Conducted software compliance audits in partnership with Software Asset Management team.January - June 2015Package and deploy software to Windows client systems for PepsiCo North America, US and CALead patching of Windows client systems for PepsiCo North America.Took a manual patching process and developed a scripted process with validation to ensure we are patching the correct groups at the right times. Script uses a front end to select which patching phase to implement and which patch group to assign then automates all assignments for the phase. This reduced a two to three day manual process depending on phase to 20 minutes per phase.Documented all existing patching process to create formalized process documentation.Took existing software packaging and deployment documentation to develop formalized process documentation in partnership with team's primary packagers.

Windows Client OS Engineer- Develop Windows 7 build and deployment process- Develop locked down system configurations to support production lines and special purpose deployments- Coordinate with all infrastructure teams to ensure the Windows OS build supports all requirements -- Networking (LAN, Wireless, VPN), file services, Information Security (AV, Network authentication), encryption, UNIX, Linux, Marimba (software distribution, systems management)- Specify hardware to meet business requirements- Mentor team members in my Subject Mater Expert areas: Shell scripting, problem analysis and resolution, Windows OS customization, Windows OS automated installation, software automated installation- Work on the next generation OS and determine what it takes for it to support PepsiCo's needsMicrosoft Office- Mange MS Office product custom installations- Maintain installation points for multiple Office products and versions- Troubleshoot Office product issues and resolutions- Coordinate with the PepsiCo Project Management group for their MS Project server and MS Project application configuration and installs.- Coordinate deployment of MS Outlook with the E-Mail group- Partner with the Apple engineer on my team to provide MS Office products for OS/XAttachmate Reflection products- Maintain the Reflection product custom install points for multiple products and versions- Own and manage internal Reflection for the Web servers to provide licensing- Coordinate Reflection product configurations with multiple mainframe, Linux and UNIX teamsNetworking- Work as part of the Wireless network engineering group- Provide expertise on what Windows can support and how to deploy, manage and maintain wireless networks for Windows systemsPartner with networking and Information Security group on how to secure LAN and wireless networks.- Determine strategy- Engineer the solution- Deploy the solution to Windows systems

- Windows Client OS Engineer -- Designs, delivers and supports OS installation for all work laptops, desktops and tablet PCs -- Install must work without user interaction once started (lite-touch) across all divisions (9) and locations (700 plus) in the US and Canada -- Specifies basic hardware to meet corporate requirements to run software. Specifies custom hardware to meet additional needs as required (ie CAD, numeric analysis)- Windows Mobile OS Engineer -- Works with system vendor to provide an OS installation with basic settings (network, Wi-Fi) -- Ensures devices meet requirements to run corporate application suites- Windows Office Deployment Specialist -- Sets up installation install point, configures custom installations for the MS Office suite and individual MS Office products -- Ensures installation works across all divisions (9) and locations (700 plus)- Terminal Emulation Deployment Specialist -- Sets up Attachmate Reflection and Reflection X installation install point, configures custom installations for the Reflection suites and Reflection X products to meet the needs of all divisions(9) and terminal emulation product users -- Coordinates settings and product delivery with all mid-range and mainframe teams -- Ensure installation works across all divisions (9) and locations (700 plus)- Provides level 3 support for: -- Laptop, desktop and tablet PC hardware -- Windows OS -- Windows Mobile OS installation and configuration -- MS Office product installation and operation issues -- Attachmate Reflection installation and operation issues- Other duties as assigned -- Manage vendor hardware and support relationship for laptops, desktop and tablet PCs across multiple vendors -- Deploy and maintain Altiris Recovery Solution to backup critical client systems --- Partner with Network Engineering to deliver Network Access Control and VPN solutions

Provided second level Help Desk support for WIndows NT Workstations and Novel Servers. Supported printers and print queues. Supported base software to include MS Office and custom applications.