Peter Bradley Email & Phone Number

Manchester | Waalwijk | Singapore | | Køge | Ny, Gb

K3 has a portfolio of software and hardware delivery solutions, and I have overall responsibility for delivering each retail offering from cloud-POS (SaaS solution), MS-Apps on Business Central, customized global software built on Business Central to service the IKEA retail infrastructure, chain sustainability tracking software for fashion manufacture.I also manage the Product Team, and am leading the office of the CIO/CISO to undertake a strategic realignment to manage our IT platform and service partner completely cleaning up our cloud storage and usage, creating a more resilient SIAM model.

San Jose, California, Us

Our mobile security solutions are designed for a world where mobile threats are evolving rapidly. Wandera tackles known and unknown threats, for any OS, with or without any UEM. We protect your business from mobile cyber threats and employee usage risks, stopping threats at both the endpoint and in the network. With Wandera, there are no trade-offs between security, privacy, and productivity. Our built-in versatility and advanced threat intelligence engine means that every ownership model, from BYOD to corporate owned, is covered.

London, Gb

Monroe, La, Us

San Jose, Ca, Us

Cisco CWS (Cloud Web Security) is an integrated http-led, cloud filtered SaaS service tunnelling traffic to the Secure Cloud at designated global Cisco Data Centres providing zero day protection from malware along with web filtering. The Service can be enabled as a stand-alone or from any integrated Cisco device such as an ISR, ASA or IronPort device. CWS currently services ten million global users with web protection. The group comprises of a global team of Technical Account Managers (Solution Deliverers in-region), dedicated global Support Teams (also in-region) plus regional Service Level Managers who manage the channel relationship with partnered Service Providers. CWS sits in the Security Technology Group (STG).• Led all aspects of Service Delivery, Service Operations, Service Desk and Client Services• Technical Delivery of seats to Clients such as Shell, BP, GE, IKEA, Public Sector• Responsible for all SOWs, MSAs, SLAs, OLAs• Led introduction of ITIL framework in the former ScanSafe Operation with best practice• Spearheaded the Integrated Service Engine cloud based Service Management Tool• Drove the standardization of all delivery and support documents, processes and procedures prior to acquisition• Phased out legacy CRM and piloted and transitioned to cloud-based CRM• Standardized all Support resolution-pathways via an Ambulance Triage Process• Introduced company-wide Training Needs Analysis and interdepartmental learn sessions• ScanSafe SDM defined by Cisco as "one of the most mature they have seen in 28 acquisitions"• Defined and designed all Standard Delivery Projects and Documentation• Assisted key sales and technical staff at on-site to evangelise Service Delivery• Re-defined Delivery Portfolio to only those most cost effective solutions• Work on all acquisitions teams to migrate existing systems into greater Cisco Org

San Jose, Ca, Us

ScanSafe's mission was to disrupt the c. $1Bn corporate web security market by being the first to offer a SaaS (software-as-a-service) approach which reduced costs and improved the effectiveness of security. At the time of our sale to Cisco for $183M in December 2009 ScanSafe handled 2 billion web requests daily for thousands of customers such as GE, Shell, IKEA and Standard Chartered Bank across 100 countries. Operating 15 high availability data centres globally, ScanSafe worked with strategic alliance partners included Google, AT&T and Orange. ScanSafe spawned a whole new category in web security and was ranked by IDC as the dominant player in SaaS with 40% share, five times the #2 player.• Increased Delivery quota by +100% (350 contiguous projects to 800+)• Standardization of all processes, documents, ITIL framework, work place references• Spearheaded SLAs, OLAs, SOWs, Project Plans, CM, CAB, PM Cycle, Corrective Actions• Oversaw transition of Business Commit to Business Acceptance Process• Championed introduction of new CRM system (integrated to ITIL CMDB)• Personally led the realignment of best delivery practice (Time-to-deliver TTD)• Onboarded Orange, Google, BT as alliance and Whitelabel Partners• Set up and built the Service Management Group to deal exclusively with Alliance Partners• Responsible for MSAs, Interoperational Service Agreements, Financial Targets• Key Go-to-person for all Delivery and Support Customer Escalations• Defined Group Job Families working with HR, Job Descriptions, Skills Levels Mapping

London, United Kingdom, Gb

ROADtoDATA was a global leader in automotive price and specifications providing a detailed on line tool and automated report mailing tool to the automotive industry. With a key list of clients using the comparator software such as: Ford, GM, Jaguar, PSA, Renault, Fiat, Honda, VW, Mercedes, RtD had price and specifications auditors globally assessing in-country vehicles, collecting data to provide back to OEMs. As the company grew and revenue and services increased from the OEMs, RtD was acquired by US automotive data leader R L Polk to complement their existing client and product portfolio.• Deployed company-wide ITIL model including Incident & Prob Mgmt• Set up Global Support Desk with SLAs, CRM, Global Support Teams, Software Migration• Spearheaded Technical Operations Reorg (Structured IM, CAB, CM, PM, Release Mgmt)• Responsible for creating a customer-led feature request into production cycle• Led the team of Relationship Account Managers responsible for selling Service Deliverables at Time and Expenses charter• Managed the Global Price and Specifications Team• Personally drove Customer Retention Schemes, New Business Vision & Strategy Plans• Alignment of existing RtD infrastructure into the acquirer organisation

St Minver is a venture capital organisation in the online gaming industry headquartered in Gibraltar with offices throughout the world. It is a premier provider of online poker, bingo and slot machines working with alliance partners in the Nordics and the global online poker community. It works with key clients in the UK such as Yahoo, Littlewoods, Butlin's Bingo, The Daily Mail Bingo, Shipley's Casino and Virgin Games. St Minver infrastructure consists of thirty redundant failover Sun Netra devices running a mix of Linux and UNIX in a Web to Application Server to DB back end Oracle Virtual Cluster. Hosting is via Gibtel DC with dedicated load balancers at point of entry.• Designed and implemented the internal IT ticketing system• Spearheaded a move to ITIL-based Tech Ops deploying Service Outage Maintenance Windows, Methods of Procedure, CAB and CM, Pre-Prod Environment• Completely overhauled the QA function from black/white box testing, UAT and go-live• Redesigned the infrastructure monitoring system to include bottom up markers (including experiential monitors at the customer layer)• Drove the Security Policy and Business Continuity Plan through the business• Oversaw a programme of Change Culture (SME to Corporate Model) including standardized procedures, Service Agreements, Internal Business Practices, Customer Care Programmes• Standardization of desktop and business migration and Service Desk

Basking Ridge, Nj, Us

Verizon Webhosting was formed as part of the acquisition of Digex, the largest webhosting provider in North America. Verizon Webhosting provides fully monitored server and networking infrastructure (along with technical consultancy architecting). Architectures are built around BigIP load balancers, Sun Netra/SPARC/Carrier with Apache Webserver on UNIX or IIS for Windows Server with dedicated VLANs to backend application servers on UNIX, Linux or Windows. Verizon also has a dedicated team of Oracle DBAs for layer three architectures along with virtualized environment options. • Aligning the flow-process of Imps, build, handover and support• Merge of Imps US and UK to follow-the-sun Implementations• Set up of standard Implementations Projects• Decrease of QA failures (resubmissions)• Deployed ITIL principles in work practices• Up skilled team on prince2 guidelines• Knowledge base set up (Service Delivery)• 24x7x365 on-call coverage policy• Communication skills training to assist on client calls (facilitating tech-speak to standard English)• Increased time-to-complete on NW cases• Developed standardised NW projects for new client signs• Standardised documentation on FW policy / Security Policy / Intrusion Detection• Invoked NW Engineer-Client meetings with reviews• Decreased staff turnaround with 90% of team remaining in post for three years• Deliverables to clients reached 96% (from 43%) (reports, client reviews, delivery projects timelines achieved, infrastructure uptime increased)• Implemented ITIL Service Delivery Model• Created a culturally aware and diverse team• Decreased churn to 2%• Implemented flexible and home-working model which decreased staff sick days by 30%• Developed a programme of internal knowledge-sharing workshops bringing third line technical skill support to first line• Converted a mono-lingual team to cover 8 EU languages• Developed online learner portfolios and employee learner plans

Managed a portfolio of corporate accounts in the fully webhosted environment. Responsible for relationship managment, technical resolution (in German, English and Spanish).

Education record

Education record

Filologia