The Head of Global Business Service Delivery is responsible for leading the ACCA Global Estate and Facilities functions, Business Continuity and Crisis Management services, and business planing and budget reconciliation for the wider GBS team. My role has wide ranging responsibilities ranging from a 300 seat Corporate Office in the Iconic Adelphi Building in London, a 700 seat Global Operations Centre in Glasgow, to the provision of numerous services solutions across Asia Pacific, Greater China, Africa, MENASA, Europe and Americas and Emerging Markets – currently 65 offices in 48 countries and rising. I lead the Business Continuity process including chairing Crisis Management responses to global and local situations faced.

The Head of Global Business Service Delivery is responsible for managing all ACCA Global Services including; Estates and Facilities, Business Continuity and Crisis Managment, Health, Safety & Well-being and Environmental functions, in addition to the deployment of an efficient financial, administrative, and compliance obligations.My role has wide ranging responsibilities ranging from a 300 seat Corporate Office in the Iconic Adelphi Building in London, a 700 seat Global Operations Centre in Glasgow, to the provision of numerous solutions across Asia Pacific, Greater China, Africa, MENASA, Europe and Americas and Emerging Markets – currently 65 offices in 48 countries and rising. Global Business Service Delivery extends to first-line support of National Offices in service areas including; business continuity, risk, compliance, procurement, financial accounting, tax and insurance, human resources, information technology support ensuring compliance with local territory statute and ACCA policies. My line management responsibility comprises of 5 Regional Business Service and Compliance Managers (Asia Pacific, sub-Saharan Africa, Greater China, MENASA, Europe and Americas and India) as well as the UK Facilities, Estates & Contracts Manager, and Uk Resources ManagerKey Global Service Delivery Responsibilities:1. Business Continuity and Crisis Management2. Facilities and Estates Management Strategy 3. Fleet Management and associated Compliance/Logistics4. Stakeholder Management5. Risk Management 6. Commercial Contract & Budget Management 7. Quality Management (ISO) Governance and Compliance

Lead the Uk delivery of FM Services (Hard and Soft) and Estates Management for ACCA at their showpiece Headquarters in the Adelphi Building London, the new Global Operational Centre in Glasgow, as well as Dublin, Cardiff and Birmingham locations. In addition, support the Regional Business Support teams in ACCA's National offices in Asia Pacific, sub-Saharan Africa, MENASA, Europe and America and emerging markets for the ACCA membership.Key Departmental SummaryEstatesLead the Estates Management process for the Uk and National Offices including Lease Management, Property Asset Management, Change Control and Business Case Production. ACCA has a diverse property portfolio of approx 50 offices servicing our membership in over 80 countries.Facilities ManagementLead the Facilities Management Teams in the Adelphi Building, London and 110 Queen Street, Glasgow in the provision of first class Facilities Management Services. Facilities Management Services include all planned and reactive building services covering HVAC, fire systems, Building Management Systems etc; Front of House services include reception, conferencing and events etc as well as general duties including printing, catering, portering, etc.Fleet and Associated Compliance/Logistics Lead the management of over 100 vehicles including procurement, maintenance and disposal policies, as well as Executive lead for Road Management processes including training, Compliance, licensing etc.Health and SafetyLead the delivery of all Health and Safety processes including the provision of Policy and Procedures and audit systems for all ACCA employees. Processes include the delivery of Health and Safety Management Systems, Audit and Compliance Validation, and communication plans to ensure key risks are highlighted and employees are aware of remedial activity.

Lead the UK services delivery for all Scottish Power Buildings, Fleet, Telecoms, Building Maintenance and Business Support Services. Budget accountability extends to over 200 employees, £50m services budget annually, and a recurring £20m Capital Investment allocation for fleet acquisition and building upkeep. Manage over 100 buildings and 2,500 vehicles supported by UK General Services, located within the large Headquarters Office, numerous regional Network Management Depots, Windfarms, Power Stations as well as Call Centres and Retail locations. Building Maintenance & Property ManagementActivities extend predominantly to managing over 90 owned and leased buildings.Services include planned preventative maintenance regimes, reactive repair & maintenance, capital investment, cleaning and waste management, catering, utilities management, services as well as many other building related support activities and systems including 24 hour helpdesks, Archibus and management reporting scorecard. Support all Scottish Power Quality Standards ambitions including ISO 9001, 14001 & 18001 Fleet Business In 2013, I completed a two year Business Transformation of the Fleet Business which modernised and right sized the Fleet (from 2750 vehicles to 1300) as well as supporting people structures. Supporting processes updated included Management of Road Risk, and greater transparency and ownership of operator licencing obligations. Commercial changes included an integrated approach to vehicle acquisition and maintenance and technology innovations were introduced in support of environmental objectives for fuel and vehicle/journey efficiency.Business Services Support Covers a vast area of administrative support services including 7,000 mobile phones, £6m in travel and hospitality, multi-functional photocopying devices, over 6m customer bills issued annually to Retail customers and marketing, mail/registry, printing, stationery, archiving and document management processes.

- Leading, developing, and motivating the Scottish Power Property team consisting Building Management and major Projects staff and over 300 external contractors covering 60 properties within the UK. - Advise Scottish Power Executive Team on Property and FM matters ensuring alignment with Group strategy and objectives - Development of building and facilities environmental policies for the SP Business ensuring the SP estate and buildings reflect the Groups major environmental goals aspirations.- Negotiate and management of all Property Service contracts notably; Group Facilities Management Contract, Group Security Contract - Total FM Budget is £20m per annum- Manage and improve all SP Buildings and associated services via strategic service contracts. Key disciplines (including Planned and Reactive )-Electrical, Mechanical, Waste Management, Fire Safety, Catering, Cleaning, Security, HVAC etc- Lead the development of key performance indicators (KPIs) for buildings and facilities management that provide an assessment of performance and aid the executive decision-making process. - Development and implementation of risk based building capital investment strategies in consultation with Executive Team Members and Finance Directors. (Current average annual spend £2m) Investment assessed against various measures including safety, life cycle, potential business impact and business needs.- Manage an extended team of specialist consultants including civil, mechanical and electrical designers, Architects as well as Environmental, Health and Safety specialists- Benchmark departmental performance against internal and external performance criteria e.g. IPD, Ofgem - Price review, BIFM, ACOPs KPI’s for similar utilities/operations

Various Roles within Scottish Power