Peter Brighty Email & Phone Number

Cork

Own, analyze, research, and respond to DEP-related escalations in a timely fashion. Identify potential problems by monitoring tasks and escalations or through data analysis. Focus on process improvements to reduce resolution time and decrease escalation volume. Cross-train and serve as backup for other members of the team. Provide data to management and internal stakeholders as requested. Actively participate in understanding and achieving organizational goals. Provide additional support for the Reseller channel as needed. Participate in both in-region and global User Acceptance Tests (UAT). Communicate support improvement opportunities with both internal and external stakeholders. Manage expectations across various groups including resellers, carriers, and internal cross-functional partners, to ensure business needs are addressed and a high level of customer satisfaction is achieved.

Supporting Enterprise environments with multiple configurations of Mac OS X server and client units, including iPhone iPad integration in to business and education, MDM solutions for deployment and consistent management of the devices. Within this department we also support Apples professional applications Final Cut Pro, Logic Pro, and Aperture. Supporting our customers from the beginner to the studio experts alike. I am also the only photography expert within this team.