Peter Briscoe Email & Phone Number

Manage a contract enquires team dealing with Communications and Utilities products

• Manage 4 teams, including two separate teams that deal with a recent telecoms acquisition.
• Track daily figures across all retention teams, reacting to low performance accordingly.
• Provide daily / quarterly performance updates to higher management, via excel reports and management meetings.
• Deliver high energy, motivational morning meetings to advisors and management.
• Delegate tasks to management to ensure KPI’s are achieved on a daily basis using SMART objectives… Show more
• Delegate tasks to management to ensure KPI’s are achieved on a daily basis using SMART objectives.

• Assisted in the set-up of the renewals department, creating the successful pitch that renews an average of over 80% of customers a month.
• Monitor renewals performance on a daily, weekly and monthly basis, always aiming to improve on previous results.
• Regularly researching the industry to understand changes in the market and competitor prices and packages.
• Communicated these changes out to staff so that they could successfully adapt their pitch to renew their… Show more
• Communicated these changes out to staff so that they could successfully adapt their pitch to renew their accounts.
• Reporting market changes to higher management so that they were aware if they needed to change their pricing strategy. Show less