Senior Manager, Home Loan Retention And Acquisition, Customer Contact Centre
CurrentMy responsibilities encompass the development, implementation, and execution of the strategic direction for both business units, while managing senior stakeholders across various tribes and business functions. I oversee the performance related to home loan acquisition and retention, which includes operations, governance, and risk management. This includes engaging with customers via phone and digital channels, particularly the execution customer leads to generate new business opportunities. of Furthermore, I lead a team of over 60 frontline leaders and bankers.