As a Programme Management and IT Operations specialist, I am experienced in leading teams in the design and implementation of new technologies, improving and streamlining business processes and introducing new organisation structures. In particular I specialise in the turnaround of challenged Programmes and Service Operations, undertaking assurance, re-baselining of plans, risk and mitigation identification, skills and capability re-alignment, governance and sponsorship, and then implementation to achieve successful outcomes.Companies I have recently worked with across both the private and public sector include Agilisys, Capita, Civica, The London Borough of Hammersmith and Fulham, Bolton and Wigan Councils, where I have delivered the following results: • Delivered a major IT Transformation Programme, covering the implementation of virtual desktop services, datacentre migration, network refresh, systems management and automation. • Designed and led service improvement programmes, delivering performance improvement and cost reduction through the deployment of ITIL processes across service design, transition and service operations.  • Developed and implemented new organizational structures across IT Operations to support the introduction of new technologies and business processes. • Led IT Operations of over 100 staff within fully managed outsourced contracts, covering service management, service desk, network, server, desktop and security services.  • Implemented flexible working programmes covering new processes and supporting technology, realising £2 million annual savings through office consolidation.