Key Responsibilities• Lead and/or support multiple projects related to Networks, Cloud Services and Applications.• Optimise Cloud environments to improve performance, reduce operating costs and provide a highly available service to end users.• Develop ongoing and trusting relationships with external vendors as well as internal departments such as Finance, Human Resources, Supply Chain & Service Delivery.

Key Responsibilities• Support & maintain multiple portfolios including Amazon Cloud, Microsoft Azure, Networking, Hardware, Software & Backups.• Drafting detailed documentation for the purpose of handovers, training, technical solutions or reference guides.• Mentoring and training colleagues to share knowledge, skillsets and instil confidence.Key Achievements• Migration of local data centre to an Amazon & Azure Cloud solution.• National network cutover to consolidate multiple Internet Service Providers.

Responsibilities• Management and administration of Compass-Group applications• Coordination of periodic updates to application environments• Continuous involvement in management of current IT Projects• Organisation of regular meetings between Vendors and internal stakeholders• Support of software/hardware components used by applications• Create, maintain and update documentation relating to application support workflow• Strive to improve business processes, procedures and productivity through innovation• Provide application training for staff and groups in other teams/departments.Applications Supported• Helpdesk Job Tracking – VMWare Service Manager• Audit and Appraisal• Facilities Management• Accommodation Management• Customer Relationship Management• Injury Management• Microsoft Sharepoint 2007• Point of Sale (Oracle/Micros)Project Involvement• Office 365 Upgrade• Oracle Identity Management ImplementationAchievements• Finalist for Compass-Group Service Recognition Award - 2013 and 2014

Responsibilities• Responding to 1st level and 2nd level Service Desk Support Calls• Monitoring of jobs via a Helpdesk Tracking System• Troubleshooting multiple types of issues and working towards solutions• Procurement and management of IT Hardware and Software assets• Computer Hardware assembly and installation• Roll out of Standard Operating Environments• System testing post change/upgrade.• System administration tasksSystems Supported• Helpdesk Job Tracking - VMWare Service Manager• VoIP telephony hardware/software• Microsoft Office Suite (All Versions)• Windows 2000/XP/Vista/7/8 Operating System• Active Directory• Windows Server 2003/2008• Financial trackingAchievements• ITIL Foundation Certificate in IT Service Management (2011)• Assigned to provide dedicated support for Sydney Leadership Team Office.

Company that specialises in Work RehabilitationResponsibilities• All levels of IT Support for small office environment• Product testing for new Tele-health devices.Achievements• Coordination of Windows 7 roll out to all Windows XP based computers in the office.