Working with QA team to make the best shipping product on the internet

• Built SQA Department from scratch• Documented test cases in Test Rail• Performed testing on new features before release to production• Built an automation framework using Ruby, Minitest, and Selenium-Webdriver• Reported and researched production issues

Community Backend• Responsible for testing backend technology updates/changes for community.spiceworks.com • Rabbit MQ • Postgress DB • Elastic Search • Redis • Memcached • Rails 4 upgrade• Developed Test cases in Test Rail for backend testing• Updated Jmeter test suiteSpiceworks Mobile• Tested both Android and iOS mobile applications• Tested notification service for Android devicesCloud Help Desk• Tested cloud help desk front end and back endOther Projects• Developed process for community web site deployment• Mentored junior QAs and Interns• Developed vagrant box for testing Spiceworks desktop application• Developed vagrant box for Jmeter testing and additional test suites• Led Community production releases• Documented Community production release process• Developed internal Ruby Sinatra app to assist with Community release process

TechCon Mobile Application• Helped write Cucumber automation framework in Ruby to test mobile application for Nationwide’s • TechCon Conference built on Java and IBM Worklight technology• Worked with WATiR, Page Objects, and Web Driver to test non mobile web pages• Worked with Calabash Android and iOS to test mobile web pages on mobile device emulators• Worked with Eclipse to compile, build, and deploy the test site• Worked with Active Record to test Oracle backend database• Maintained code in Subversion repository• Helped manually test application Prefix Application• Built Cucumber test framework in ruby on a development line using Agile methodologies to test policy management system built on .NET• Developed code to parse COBOL copybooks and read feeds using the copybook formats• Developed code to parse PDFs generated for customer statements• Developed code to interact with Windows Forms GUI interface• Worked with Active Record to test MS SQL backend database• Maintained code in Subversion repository• Helped manually test application

• Setup and administered Microsoft Test Manager to create, manage, and run test cases and report and track bugs.• Developed and maintained AutoHotkey automation framework to test product GUI• Developed SoapUI web service tests and began work designing load testing test environment to use LoadUI tool• Developed web interface tests using WATiR and Webdriver to provider multi browser testing.• Interviewed, trained, and led QA Testers• Responsible for Root Cause Analysis on product defects• Helped implement Agile process for QA team• Led bug triage and QA sprint planning meetings• Created and assigned tasks to QA team• Maintained QA test environment• Responsible for deploying all software to test environment• Maintained automation code in MS Sharepoint then Team Foundation Server

IRIS POS Release TestingResponsible for running Regression, Integration, and System tests and tracking defectsPackers and Stockyards Company RestructuringResponsible for helping to identify systems for testing, developing test strategy, creating a test plan, creating business user test scripts and sign offsActed in a QA lead capacity by monitoring user testing and tracking reported defects to resolutionPCI Compliance Point of Sale ProjectDocumented system functionality, created a test plan, created test scripts, executed testing, tracked defects to resolutionPerformed System, integration, Regression, and Load testingHelped troubleshoot and investigate reported production system issuesPersonal Actions and Pay Card ProjectWorked as a QA lead directing other QA members testing and reviewed results Created test scripts, executed testing, and tracked defects to resolutionBob Evans and Mimi's Cafe Online OrderingWorked with a team of Bob Evans internal as well as third party company members to track and resolve defectsBoth sites successfully launched on time and are responsible for significant gains in salesDeveloped SQL queries and investigated issues reported in the production environment Currently utilizing Agile test methodologies to quickly document and test menu option changes, item updates, and added functionalityAdministrative and Food Products Financial StatementUsed agile testing strategy by holding a daily meeting every day to discuss and track defects discovered with testers and developersCreated a test plan and test scripts and sign offs for user testersAdministrative ProjectsCreated QA Defect Tracking Template Sheet, Test Plan Template,Test Script TemplateResearched and implemented Best practices Trained new members of the QA teamCollected and analyzed QA metricsCreated weekly and monthly QA status reports

Daily ResponsibilitiesResponsible for answering all technical questions for three different POS systems and corporate office systemsResponsible for basic network trouble shooting for a satellite network and vpn networkActed as First point of contact for Credit Card and Gift Card problemsResponsible for tracking all issues reported until resolvedProject ResponsibilitiesVolunteered to provide overnight support for new POS roll out (worked from 9 pm to 6 am the next morning one day a week)Volunteered to configure new network switches for all 560 stores in Bob Evans

ResponsibilitiesResponsible for running a restaurant shiftManaging 40+ employees and handling customer complaints

ResponsibilitiesAdministrated a PAC (Picture Archiving and Communication) system for a radiology practiceAdministrated the insurance billing system as well as the bill collecting system for the radiology practice Administrated the Exchange serverCompleted a Symantec anti-virus upgradeAdministrated a Watch Guard firewall network

ResponsibilitiesImaged desk top computers for deployment at retail locationsProcessed old PCs that were returned from retail locationsDocumented PC imaging processCreated Excel sheet to track inventory

ResponsibilitiesTested www.hiretheexperts.comTook screen shots and reported defects to off shore development team

ResponsibilitiesRecovered passwords from Cisco switches and a routerSwitched an office building over from a Linux fire wall to a Cisco routerProvided day two support

Assisted full time managers. Scheduled and disciplined student workers. Responsible for counting and balancing drawers at the end of shifts.