Peter Burden Email & Phone Number

Canada

Kitchener, Ontario, Canada

Ayr, Ontario, Canada

Mississauga, Ontario, Canada

6625 Kestrel Road, Mississauga, On

Provide technical and troubleshooting support for the customer, to enhance a positive customer experience Provide customer support for up to 160 North American customers Technical assistance for truck and rail auxiliary power units, including service parts identificationIdentify, develop, and maintain technical service bulletins to enhance communication to the dealer communityAssist in the development of product literature such as parts books, service and training manualsSales support for ERP customer database, order detail and customer delivery Provide reporting monthly on sales and service metrics to upper managementManage customer warranty coverage against service entitlement and issue customer goodwill concessions for out of warranty product

Purchase inventory to support a large fleet of tractors and trailers.Research parts required to complete jobs in a time sensitive environment.Set inventory levels to maintain a high level of service for the fleet and lines of business.Evaluate new and current vendors to maintain current support levels and reduce cost on an average yearly basis of up to 50K.Purchase and repair shop tooling while maintaining costs.Responsible for purchasing office supplies and general shop supplies.Prepare invoices for accounts payable by supplying invoice and account coding for the general ledger.Setup a warranty and core return and tracking system to help recoup lost revenue.

Support a large dealer network for Cummins diesel engines, Onan engines and emergency generators in OntarioProvide training to parts staff on new inventory and business operating systemsHelped develop new inventory control software application for all Cummins Distributors in North America and provided feedback during Pilot testing Reduced inventory dollar investment while at the same time keeping fill rates to customers, making a significant impact to business operationsRespond to Dealer enquiries including: defining parts requirements, providing price quotations and validating delivery lead-timesConsolidate inventory financials to senior management on a monthly basis

Purchase large and small engine, generator and pump componentsControl/Manage/Maintain the entire company’s inventory levelsDeveloped price quotations to meet customer’s requestsResponded to RFP for major Government BidsSourced new vendors to match competitive marketControl shipping and receiving

English And History

Education record