Peter Burr Email and Phone Number

I offer IT support to over 2,500 employees. Working with a variety of systems i.e AD, Intunes, Office365, Meraki and Veritas but to name a few. I also support users with bespoke software.

Working in the service department for a world leading document services company. I started with IKON who Ricoh UK bought for their service excellence and technical department. Duties Include: Repair and maintenance of EPOS systems, desktops and laptops for several leading high street stores and businesses. Working onsite for various businesses offering IT Support to hundreds of users and performing many tasks which include:• Working within SLA’s to support users and businesses with various IT related issues.• Managing accounts, user groups, security groups and install files on Active Directory• Making sure users were assigned the correct policies and access within Active Directory. • Upgrading users from Windows XP/7 to Windows 10 and upgrading Microsoft Office products (Word, Excel, Outlook etc).• Upgrading desktops/laptops to keep in line with warranty and company policies,• Offering support for Microsoft operating systems and products and other company bespoke software.• Giving software and hardware training to new users and creating new user accounts.• Reimaging desktops and laptops and completing the setup ready for the end users. • Supporting mobile phone users and migrating them to new phones.  Installation, repair and maintenance of Parcel locker boxes for Amazon UK and InPost. Installation of network cabling, patch panels, access points and servers etc. Repair and maintenance or laser printers and photocopiers for leading brands. Repair and maintenance of servers, laptops and desktops for many different types of businesses.

Working in the IT/IS department for a company who specialise in the design, supply and support of innovative, advanced instrumentation for industry, research and educational institutions. Duties Include: 1st & 2nd line support for all internal users with IT related issues. Troubleshooting and fault diagnosis of various hardware and software. Creating and maintaining user accounts using Active Directory, W2K & XP. Building new machines and stock machines ready for deployment to users and external customers. Imaging new and replacement PC’s with new operating systems and software.

Working in the IT/IS department for a home and office delivery company who are the leaders in supplying bottled water to the European market. The company has recently gone through a take over from Nestle which involved implementing a new SAP system across the business. Duties Include: 1st line support for 600 users with IT related issues via telephone and e-mails. Supporting 2nd line of support with SAP related issues. Creating and maintaining user accounts using Active Directory, W2K & SAP. Call logging, reassignment and resolution using Peregrine Service Centre. Troubleshooting and fault diagnosis of various hardware and software, mainly DELL and HP hardware. Supporting existing users go through new computer system implemented across the business.

Working in the IT department for a Publishing company who were currently changing PC hardware and software to keep up with the new technology changes. Duties include:  Imaging new and replacement PC’s with new operating systems and software. Offering desktop support to 200+ users and problem resolution. Migrating users from one operating system to another operating system. Troubleshooting issues first-hand with internal customers and recording faults. Ensuring quick and affective resolution of issues reported by end users. Escalating issues to 3rd line support with correct diagnosis for effective completion.