Always challenging the way things are done, looking for improvements in any given process or procedure to give the end user the best service possible, to drive productivity and support a diverse working environment.10 years experience of supporting and managing End User Devices.A demonstrated history of working in a highly adaptive, innovate manufacturing, CAD, R&D focused industry.Skilled in User Persona and extensive computer hardware and software knowledge.Currently supporting 12,000 devices, 40 different models in over 35 different countries within sccm current branch.