Pomeroy – Stryker – January 2024 – SCCM EngineerEmployed through a resource provider, Pomeroy. Supporting Stryker and to assist the Stryker End User Compute (ECU) Architect and help within the Europe, Middle East, and Africa (EMEA) region and the wider 40,000 client estate globally. Working within a modernisation project to report globally on each site within each what their basic windows application requirements are and retire any legacy application. Assist in streamlining, automation of… Show more Pomeroy – Stryker – January 2024 – SCCM EngineerEmployed through a resource provider, Pomeroy. Supporting Stryker and to assist the Stryker End User Compute (ECU) Architect and help within the Europe, Middle East, and Africa (EMEA) region and the wider 40,000 client estate globally. Working within a modernisation project to report globally on each site within each what their basic windows application requirements are and retire any legacy application. Assist in streamlining, automation of any processes where possible.• Updating the Windows 10 task sequence from 21H2 to 22H2 and Windows 11 from 22H2 to 23H2• Supporting upgrading 26 model of HP with new drivers, bios and UWP packages for all Operating Systems.• Testing the 26 models for issues and ensuring bios, drives all install as expect ready for global usage.• Supporting legacy devices with bios updates and where possible drivers.• Assisting with Service Now requests and SCCM or EUC relate incidence. Show less

Project to upgrade the 12,000+ Windows 10 estate globally for all Frasers group and provide additional resource where needed. • Upgrading global estate of windows 10 from versions 1909 or lower to 21H2/22H2 using both in-place upgrade via task sequence• Created and deploying the in-place upgrade task sequence which allows for prestaging due to network limitations at stores. • Prestaging task sequence downloads drivers, language and wim (windows 10 image) and is time dependent due… Show more Project to upgrade the 12,000+ Windows 10 estate globally for all Frasers group and provide additional resource where needed. • Upgrading global estate of windows 10 from versions 1909 or lower to 21H2/22H2 using both in-place upgrade via task sequence• Created and deploying the in-place upgrade task sequence which allows for prestaging due to network limitations at stores. • Prestaging task sequence downloads drivers, language and wim (windows 10 image) and is time dependent due to network speed limitations. Prestaging task sequence allows for upgrades only attempted if time was available due store opening times. • Deploying the enablement package to upgrade to 22h2 where possible using maintenance windows. • Supporting package based drivers packs over sccm manage drivers allowing for a streamlined OSD and reduced complexity. • Managing and supporting driver and bios updates for 60 different models ranging from OptiPlex used for Tills, Latitude and Precision range used with the head office and all stores, warehouses globally.• Reduced the driver packages required by using dell family packs where possible.• Running compatscan to ensure only supported devices are upgraded and any unsupported applications are removed, upgraded or rebuild or resolution to issues where possible. • BAU, Application package, site maintenance, troubleshooting process documentation. • Maintaining, supporting and upgrading the SCCM infrastructure where needed. Show less

Six Months contract with Cytiva aiding with a hardware and domain Migration for 12,000 users globally. Part of the Client Technology Team.• Assisted end users and devices with Autopilot SCCM provisioning task sequence globally. • Troubleshooting the autopilot process and importing manual device into azure where needed for global deployment.• Monitor and reporting and resolving any application or OSD deployment issues using custom queries and CB• Updating existing SCCM update ADR… Show more Six Months contract with Cytiva aiding with a hardware and domain Migration for 12,000 users globally. Part of the Client Technology Team.• Assisted end users and devices with Autopilot SCCM provisioning task sequence globally. • Troubleshooting the autopilot process and importing manual device into azure where needed for global deployment.• Monitor and reporting and resolving any application or OSD deployment issues using custom queries and CB• Updating existing SCCM update ADR for better automation of patching • Resolving and diagnosing any hardware or software issues with L3 and L4 troubleshooting within service now.• Closing software requests for licensed software and allocating licenses.• BAU Driver management, packaging and importing, process documentation. Show less

CovID response helping the installation and deployment of Microsoft Teams

Six Month contract as part of the university’s summer upgrade project which upgraded the estates software, new and existing devices to Windows 10 (1903) campus wide, 3000 student and 3000 staff devices estate.• Implemented the SCCM In-place upgrade task sequence to upgrade from older version of Windows 10 1603 to 1903 • Added In-place update task sequence compatibility scan to report any driver or application errors prior to upgrading.• Implemented the Windows 10 (1903) task… Show more Six Month contract as part of the university’s summer upgrade project which upgraded the estates software, new and existing devices to Windows 10 (1903) campus wide, 3000 student and 3000 staff devices estate.• Implemented the SCCM In-place upgrade task sequence to upgrade from older version of Windows 10 1603 to 1903 • Added In-place update task sequence compatibility scan to report any driver or application errors prior to upgrading.• Implemented the Windows 10 (1903) task sequence with Office 365, SCCM with MDT integration for error reporting• Enabling Windows Upgrade Readiness and Windows Stores for Business within SCCM using Azure services• MBAM Bitlocker Maintenance – GPO and Task sequence updates, adding the latest MBAM update for Windows 10 • Monitor and reporting and resolving any application or OSD deployment using custom queries• Updating existing SCCM update ADR for better automation of patching • Maintaining, supporting and upgrading the SCCM infrastructure. Show less

Major Projects • Technical consultant for the windows 7 to Windows 10 Migration for 12000 devices globally• Defining and collating the 5000 assets required to be replaced due to age or suitability for windows 10 • Persona evaluation and defining of the global estate creating 7 different personas based on requirements• Creating and hardware specifications for the 7 user personas foundation for the RFP• Creating the RFP to define a suitable hardware partner to deliver the… Show more Major Projects • Technical consultant for the windows 7 to Windows 10 Migration for 12000 devices globally• Defining and collating the 5000 assets required to be replaced due to age or suitability for windows 10 • Persona evaluation and defining of the global estate creating 7 different personas based on requirements• Creating and hardware specifications for the 7 user personas foundation for the RFP• Creating the RFP to define a suitable hardware partner to deliver the windows 10 requirements• Transitioning users to new windows 10 devices as part of a POC project • Maintaining existing and forming new relationship with global technology suppliers Dell and HP• Global Universal Docking station replacement • Migrating from WSUS to SCCM SUP for global patch deployments using ADR• Uplifting the standard device specification to aid user productivity (i5 to i7, 128GB to 256GB SSD as standard)• Manage the transition to outsourcing partnerSystem Center - Ongoing Support• Managing and supporting over 11000 client devices, 40 different models/devices within sccm• Maintaining, supporting and creating task sequences for use with existing devices• Microsoft System Center SCCM ongoing upgrades to current branch• Supporting the SCCM estate and ongoing business growth, adding new sites, removing old sites• Submitting changes to the CAB board for global deployment of applications or configurations.• Hardware management – approving and managing specialist R&D high performance workstation request• Hardware management – defining new hardware speciation for BAU• Supporting service now incidence and requests for global support of sccm and third line troubleshooting Show less

Implemented Sccm 2012 installationImplemented Windows 7 imaging using sccm 2012Supported Sccm 2012 for imaging over 20 different hardware platforms Implemented over 400 applications into Sccm for either silent installation or user driven through software center.Application deployment through device collections using either queries on active directory membership or wmi queries.Full OSD using Microsoft guide lines .Deploying to a range of hardware… Show more Implemented Sccm 2012 installationImplemented Windows 7 imaging using sccm 2012Supported Sccm 2012 for imaging over 20 different hardware platforms Implemented over 400 applications into Sccm for either silent installation or user driven through software center.Application deployment through device collections using either queries on active directory membership or wmi queries.Full OSD using Microsoft guide lines .Deploying to a range of hardware platforms including Lenovo and hp Laptops and hp workstations.Capturing and deploying custom images using either mdt or sccm.Silent app installations and driver installation using wmi queries.Wsus using sccm to create and deploy policy's Endpoint deployment and policyMDT 2010/2013 experience from setting up to full OSD for use with and migrating to windows 7 from xp Other responsibilities include but not limited to Active directory administration Stock controlAvaya phone administration Software diagnostic Supporting and Solving support desk callsUpgrading and rebuilding customer devices Show less

University placement year as part of my Bsc computer degreeRoleDeployment of computers to existing usersActive Directory account creationAvaya phone administration Imaging Windows XP to laptops, desktops and workstations using ghost Application supportAssisting in first line duties such as helpdesk requests and issues