Peter Robbins Email & Phone Number

Milwaukee, Wisconsin, Us

• Consultatively lead sales operations, technology service delivery and relationship management for strategic Enterprise clients in the Retail and eCommerce industries for the organization’s largest, most sophisticated Corporate clients.• Provide leadership in technology service delivery and facilitate Account Executives growth of revenue and business relationships with existing client relationships.• Work with Solution Consultants, Technical Account Managers, Product, Implementations, Compliance, and IT teams to meet and exceed client needs.

Charlotte, North Carolina, Us

• Led sales operations, new product implementations and relationship management for Enterprise clients in the Retail and eCommerce industries accounting for $6M of revenue for one of the company’s top 10 clients.• Oversee production support and provide leadership during incident management situations to triage and restore service by troubleshooting transaction processing problems, file transmission failures, and network connectivity issues.• Direct all aspects of the client’s complex payments infrastructure, provide guidance and expertise to navigate the continual regulatory and compliance scheme initiatives, ensure operational excellence, conduct impact analysis, and manage client’s PCI compliance.• Deliver monthly, quarterly, and annual business reviews to client’s Executive Leadership team, covering performance optimization, trend analysis, strategic recommendations, and consultation on tactical operational areas of improvement• Managed project life-cycle of a security upgrade encrypting confidential customer information that allows the client to meet their internal security requirements.

Charlotte, North Carolina, Us

• Led a team of 10 Implementation and Service Managers while being held responsible for $80M in annual revenue. • Managed all aspects of sales operations, technology service delivery, new product implementations and relationship management for strategic Enterprise clients in the Retail, Technology, Media and Telecom industries. Clients include Costco, Amazon, Starbucks, and Microsoft.• Oversaw Costco’s successful conversion from their previous co-branded provider, AMEX, to their current provider, Visa.• Acted as an escalation point to resolve customer complaints and communicated ongoing sales, issue management, and implementation status updates to appropriate internal and external stakeholders.• Ensured service level agreements are met for each client by strict adherence to agreement terms, documenting any issues, risks, and resolutions, and providing best-in-class customer service.• Focused on team development to attain goals in terms of client retention, profitability, and new revenue generation. • Directed team to manage the client’s complex payments infrastructure and to assist clients in navigating continual bi-annual regulatory and compliance mandates.

Charlotte, North Carolina, Us

• Sold enterprise security solutions to both IT and Treasury executives, leveraging existing relationships within clients and 3rd parties to increase account penetration.• Developed strong, consultative relationships with the executive leadership at Fortune 100 companies with IT, Treasury, Marketing and Operations disciplines.• Managed both client and internal teams tasked with negotiating and converting a prepaid card program of 62M accounts and balances of $98M. • Partnered with Finance and Treasury to move a $100M daily settlement funding stream between banks without impact. • Recruited account managers, developing and mentoring with time management, soft skills and best practices to increase client satisfaction.• Assembled data and reporting assets to deliver innovative monitoring and analytical tools, which improved overall business intelligence.• Managed performance quality of internal teams for accurate set-ups, ensuring flawless new store openings.o Delivered annual revenue increases between 8% and 10% on a base of $12M.o Introduced, delivered and negotiated contracts on 4 new services resulting in an additional $2M annual reoccurring revenue. o Developed and executed plans, upgrading 800 fuel and warehouse sites to current encryption standards.

Atlanta, Ga, Us

• Continually demonstrated executive-level sales proficiency by building strong, profitable relationships, qualifying prospects, preparing and delivering proposals and interfacing with all levels of management. • Successfully sold First Data’s suite of products while managing the relationship with supermarkets and drugstores with a combined revenue of $34B+ while maintaining responsibility for revenue contributions of $13M.• Introduced new service offerings, negotiating contract renewals, and attended tradeshows to increase sales.• Leveraged the proper teams to resolve client needs and sell additional incremental services.• Served as a key consultative advisor, working to identify, nurture and take full advantage of cross-sales opportunities including equipment upgrades, debit, EBT, Gift Cards, Mobile Commerce, Pay Cards and TeleCheck.• Acted as the primary point of escalation and a customer liaison to all internal departments, including Development, Certification, Finance and Compliance.

Brookfield, Wisc., Us

• Provided wide-ranging consultative services for stored value card program and services to new, prospective and existing clients in more than 15 different countries.• Worked in collaboration with the client’s cross-functional teams, including executive-level IT, ERP, telecom, finance, loss prevention, operations, sales and marketing groups to deliver prepaid programs to the market. • Partnered with both internal and external I18n (Internationalization) vendors to successfully design international reporting solutions and localize end-user applications and documentation.• Managed client issues, programs, services, change requests and system enhancements. • Served as a mentor to peers and the sales team on product functionality and technical capabilities.- Recognized by the CEO, management and peers being nominated for the “Winners Circle”, First Data’s elite employee recognition program that recognized less than 3% of all employees.- Played a key role contributing to a Six Sigma team that successfully cut the implementation time by 60% from 178 days to 71 days.