1 Fixing computer hardware and Windows Boot/Loading issues.2 Setup new computers and laptops for clients3 Data backup and recovery for managed clients using cloud solutions and local hardware.4 Remote desktop supports and troubleshoots using RMM software like SCCM/Windows Admin Center, and Microsoft Intune.5 Wifi network managers including new users and new devices by using Ubiquiti devices, Unifi network controller and TP-LInk endpoints.6 Daily network checkups and manages including server checkups and network device backup and maintenance.7 Active directory, Group policy, Azure Entra ID(Azure AD), and Microsoft 365 identity access management.8 using Connectwise to manage daily tickets to make sure they are completed on time.9 Manage Firewall, VPN, Anti-virus solutions and applications for Endpoints.10 Enterprise Application patch management and updates monitors.11 Documentation for IT knowledge.12 Communication and maintenance of customer relationships

1 Provide technical support to employees, addressing hardware and software-related issues in a timely and effective manner.2 Set up, configure, and maintain workstations, laptops, mobile devices, and other IT peripherals. This includes ensuring all devices are inventoried and tracked.3 Escalate complex technical issues to the appropriate teams or senior engineers when necessary, ensuring timely resolution and minimal disruption to the customer.4 Regularly update, patch, and maintain software applications and core IT infrastructure, ensuring all systems are secure and running efficiently.5 Collaborate with all areas of the business to implement and maintain security protocols and best practices whilst embracing the fast-paced nature of the company.6 Participate in the planning and execution of larger IT projects, such as infrastructure upgrades or migrations.7 Liaise with vendors for procurement of hardware, software, and other IT services. Handle warranty claims and repairs.

1 Completing the tasks assigned by the IT Officer2 help troubleshoot the faults including hardware and software,networks. 3 learning and documenting all necessary knowledge.4 communicating with all kinds of stakeholders including internal and external ones.5 providing all kinds of IT support via face-to-face, Phone, Email, remote software.