Peter Canevari Email & Phone Number

Small Business and Home User Support; Scrubbed 3500 laptops and desktop computers for Diageo Inc. per DOD standards for recycling.Configured new computers for new clients using the General Electric Image.Installed applications, local printers, and other peripherals on end users computers.Provided a high level of technical support to all end users from Administrators to ExecutivesCompleted a project for UBS to configure and image 4500 NEW Dell Desktop computers using Ghost… Show more Small Business and Home User Support; Scrubbed 3500 laptops and desktop computers for Diageo Inc. per DOD standards for recycling.Configured new computers for new clients using the General Electric Image.Installed applications, local printers, and other peripherals on end users computers.Provided a high level of technical support to all end users from Administrators to ExecutivesCompleted a project for UBS to configure and image 4500 NEW Dell Desktop computers using Ghost Ver.11Upgraded computers in Small business to Windows 7 and networked them in a Peer to Peer Networks.Supported Small Business Computers running Windows XP, Windows Vista and Windows 7Supported the Home Computer market from installing peripherals, Software and Memory to setup of Wireless networks.Advised home users about their computers and answered their technology questions in a non technology manner. Show less

Configured new computers for new clients using Eastman Kodak Image.Configured new computers for existing users and transferred data to the new computer.Using Active Directory managed user accounts and workstations in the correct OU and containers.Installed applications, local printers, and other peripherals on end users computers.Provided a high level of technical support to all end users from Administrators to ExecutivesProvided Break Fix support for Dell Laptop Computers

• Configured new computers for new clients using SMS.• Configured new computers for existing users and transferred data to the new computer.• Using Active Directory managed user accounts and workstations in the correct OU and containers • Installed applications, local printers, and other peripherals on user’s computers.• Used Remote Connection and Temp Admin to unlock the desktop to install applications and configure the desktop.• Desktop Engineer Level 2 Support, supported… Show more • Configured new computers for new clients using SMS.• Configured new computers for existing users and transferred data to the new computer.• Using Active Directory managed user accounts and workstations in the correct OU and containers • Installed applications, local printers, and other peripherals on user’s computers.• Used Remote Connection and Temp Admin to unlock the desktop to install applications and configure the desktop.• Desktop Engineer Level 2 Support, supported 400 users throughout the manufacturing facility Show less

• Configured new computers for new clients using SMS.• Configured new computers for existing users and transferred data to the new computer.• Using Active Directory managed user accounts and workstations in the correct OU and containers • Installed applications, local printers, and other peripherals on user’s computers.• Used Remote Connection and Temp Admin to unlock the desktop to install applications and configure the desktop.• Desktop Engineer Level 2 Support, supported… Show more • Configured new computers for new clients using SMS.• Configured new computers for existing users and transferred data to the new computer.• Using Active Directory managed user accounts and workstations in the correct OU and containers • Installed applications, local printers, and other peripherals on user’s computers.• Used Remote Connection and Temp Admin to unlock the desktop to install applications and configure the desktop.• Desktop Engineer Level 2 Support, supported 400 users throughout the manufacturing facility Show less

Was responsible for the configuration of NEW Computers for new clients using SMS.Configured new Computers for existing users and transferred Data to the NEW Computer.Using Active Directory (AD) managed user accounts and workstations in the correct OU and containersInstalled applications, local Printers and other peripherals on user's computers.

Was responsible for setting up NEW Systems for clients using P&G imageRe-imaged existing machines used Computer Associates DNA to transfer clients data and used support to install ApplicationsLoaded tapes for IBM AS400 daily backups Monday thru Saturday run remotely from Sophia Bulgaria.Maintained IBM AS400 tapes thru daily reports.Performed Break / Fix on Dell computersUpdated Service Tickets using HP OpenView call tracking softwareMaintained an 85% customer SLA… Show more Was responsible for setting up NEW Systems for clients using P&G imageRe-imaged existing machines used Computer Associates DNA to transfer clients data and used support to install ApplicationsLoaded tapes for IBM AS400 daily backups Monday thru Saturday run remotely from Sophia Bulgaria.Maintained IBM AS400 tapes thru daily reports.Performed Break / Fix on Dell computersUpdated Service Tickets using HP OpenView call tracking softwareMaintained an 85% customer SLA level on a consistent level Show less

Was responsable for providing Level 2 Support as a Desktop EngineerInstalled and configured software upgrades.

Was responsible for setting up and deploying Computers according to the client's needs and department specificationsInstalled and configured Hardware and Software upgradesInstalled and diagnosed Software using the remote access program DameWareUpdated service tickets using RemedyMaintained an 85% customer SLA level on a consistent levelProvided a high level of customer satisfaction to all usersSetup smart Phones and provided support to the end usersWhile supporting… Show more Was responsible for setting up and deploying Computers according to the client's needs and department specificationsInstalled and configured Hardware and Software upgradesInstalled and diagnosed Software using the remote access program DameWareUpdated service tickets using RemedyMaintained an 85% customer SLA level on a consistent levelProvided a high level of customer satisfaction to all usersSetup smart Phones and provided support to the end usersWhile supporting 3500 users multitasked to close 180 - 220 calls a month. Show less

Was responsible for performing Break / Fix on Dell and Gateway desktop and laptop Computer Systems.

Was responsible for setting up and the Configuration of wireless networks and laser printers for home officesSupported users in Windows 95 / 98, Windows ME, Windows 2000 and Windows XP environment

Was responsible for selling computers both laptops, desktops and peripherals at the retail level.

Was responsible for teaching classed in PC Hardware, operations systems, HTML and networking and maintained the schools internal network along with all of the classroom computers and printers.

Diploma, Electronics

Associate, Mechanical Engineering

Associate Of Science Degree, Mechanical Engineering

Education record