Peter Carpenter Email & Phone Number

Lethbridge, Ab, Ca

Lethbridge, Alberta, Canada

Lethbridge, Alberta, Canada

My role was to be the on-site support for any school-related technology. I had several schools that I took care of, and addressed their various needs. This would include things like diagnosing projector issues, solving software complaints, or explaining unintuitive computer behaviour.Most specialized to my skill set, I was primarily responsible for any development that was needed in their Laserfiche deployment. This included custom C# code to export, compress and split PDF documents so they… Show more My role was to be the on-site support for any school-related technology. I had several schools that I took care of, and addressed their various needs. This would include things like diagnosing projector issues, solving software complaints, or explaining unintuitive computer behaviour.Most specialized to my skill set, I was primarily responsible for any development that was needed in their Laserfiche deployment. This included custom C# code to export, compress and split PDF documents so they would adhere to strict size limitations. I also created structured XML documents to contain the metadata of these packaged PDFs, to be exported to PASI (provincial repository for student information).Along with custom script work to automate their processes, I also created many custom SQL scripts, views and tables for various information regarding students. A notable example was when I created a view to pull current student registration data, and cross referenced it with a list of the previous operations in order to produce a delta view for registration changes. I would then use C# to cycle that view to dynamically assign security access to teachers with students enrolled in their classes, and remove access for teachers that did not. It was quite challenging to come up with a solution that achieved the goal, but was efficient enough to be run against a table with almost 100k entries, twice a day. Show less

Calgary, Alberta, Canada

I was the lead developer, and created custom business processes using Laserfiche ECM software. This included designing and implementing automation workflows using their design software, but also included crafting scripts in C# to preform tasks outside of the environment. This encompassed tasks such as API integrations (notably with Blackbaud, DispatchTrack, and Microsoft Power Automate using RESTful), file IO (creating CSV/XML/JSON documents and pushing them out to other systems), or using the… Show more I was the lead developer, and created custom business processes using Laserfiche ECM software. This included designing and implementing automation workflows using their design software, but also included crafting scripts in C# to preform tasks outside of the environment. This encompassed tasks such as API integrations (notably with Blackbaud, DispatchTrack, and Microsoft Power Automate using RESTful), file IO (creating CSV/XML/JSON documents and pushing them out to other systems), or using the Laserfiche SDK to create additional complex functionality that isn't normally present in the system.I also created front end forms using their form designer, and implemented automations which could be triggered using these form submissions. For more advanced features, I used HTML/Javascript/CSS to add additional functionality where their form designer was lacking.Another station I filled is database administration using Microsoft SQL, both for development functions and for the correct functionality of the Laserfiche Ecosystem.Being a smaller organization, I was also responsible for resolving customer support tickets with Autotask. These tickets would typically involve a combination of user training, system administration and configuration on Microsoft Server, system configuration within Laserfiche itself, or bug fixes in processes we've created. Show less

The primary duty of the role was to make sales, as well as push various metrics, but that was accomplished by having excellent customer service. This involved listening to the customer requirements, finding a solution, and providing it in a timely and professional manner.There were several other side skills required to discover what the customer actually wanted, both in terms of lens options and frame selection, and I was generally regarded as being well-equipped for this. Things such as… Show more The primary duty of the role was to make sales, as well as push various metrics, but that was accomplished by having excellent customer service. This involved listening to the customer requirements, finding a solution, and providing it in a timely and professional manner.There were several other side skills required to discover what the customer actually wanted, both in terms of lens options and frame selection, and I was generally regarded as being well-equipped for this. Things such as being an active listener, having excellent product knowledge and speaking truthfully but kindly (being subtle about telling people the frame they chose doesn't suit their prescription or features was a surprisingly large part of the job). Show less

Lethbridge

This was a particularly interesting retail experience. Providing such a valuable product (both financially and emotionally) was a very fulfilling endeavor. Although meeting sales metrics was an obvious requirement, it wasn't my goal. I would have a conversation with each customer, and discover their requirements, and what they were celebrating. Using this, I could use my vast product knowledge to recommend pieces within budget, but also perfectly fitted for the occasion.

Lethbridge, Ab, Canada

I was tasked with knowing the Document Solutions software offerings inside and out. I sat in on sales presentations and answered any technical questions the client might have had, and give a detailed description of the features that would benefit the client most.Once the client had accepted the proposal, I managed the project associated with installing and configuring the software in order to best suit the clients needs. After the layout had been approved, I worked on setting up basic… Show more I was tasked with knowing the Document Solutions software offerings inside and out. I sat in on sales presentations and answered any technical questions the client might have had, and give a detailed description of the features that would benefit the client most.Once the client had accepted the proposal, I managed the project associated with installing and configuring the software in order to best suit the clients needs. After the layout had been approved, I worked on setting up basic databases for metadata or folder structures to house the documents.After the technical installation was complete, I then trained the clients on how to use the software, and how to administrate it. Should they have required assistance later, I was available, at a price, to configure more advanced features. This would include large workflows, or predefined searches with very precise filters.Besides the Document Management aspect, I also provide IT support. In house, I manage our mail, web and SQL servers, as well as our document management vaults / repositories. Out of house, I provide basic networking and driver installation services.As a tertiary function of my employment, I also repaired Toshiba and Samsung copiers. I was tasked with clearing jams, troubleshooting odd failures and ensuring high copy quality. From time to time, I also trained end users on proper operating of their copier, both on introductory and remedial levels (such as in the case of user error related failures). Show less

Lethbridge Ab, Canada

Dealt with various IT related issues, and helped customers resolve them. Sold products and services to businesses and individuals alike.This was a contracted position, and as such, all finances had to be tracked and recorded, and the occupation itself had to be treated as running my own business.

I sold devices for Rogers Wireless. These would include smartphones, standard phones, and wireless data devices, along with their various peripherals.I needed to be knowledgeable on all the newest technology, what the features of said technology would be, and how I could relate that to customers in terms of benefits.As with any retail position, I also had to deal with customer management, and help diffuse certain situations when customers were unhappy with their contract… Show more I sold devices for Rogers Wireless. These would include smartphones, standard phones, and wireless data devices, along with their various peripherals.I needed to be knowledgeable on all the newest technology, what the features of said technology would be, and how I could relate that to customers in terms of benefits.As with any retail position, I also had to deal with customer management, and help diffuse certain situations when customers were unhappy with their contract, device, or service. Show less

I sold all the various electronics that were not located inside of Audio/Video department, or the Computer Electronics department. This included MP3 players, cell phones of all kinds, digital picture frames, memory cards, batteries, boomboxes and small Hi-Fi stereo system, radar detectors, GPS systems, surveillance cameras, home phones, various cables and converters, and camera gear.I had to be knowledgeable in all the products we carried, but there was a focus on cameras and camera… Show more I sold all the various electronics that were not located inside of Audio/Video department, or the Computer Electronics department. This included MP3 players, cell phones of all kinds, digital picture frames, memory cards, batteries, boomboxes and small Hi-Fi stereo system, radar detectors, GPS systems, surveillance cameras, home phones, various cables and converters, and camera gear.I had to be knowledgeable in all the products we carried, but there was a focus on cameras and camera gear, as it was one of the main focuses of the department. During my time there I learned a lot about basic photography, and what the uses were for hundreds of different lenses, and dozens of different DSLR camera bodies. I also had to know about dozens of different point-and-shoot models, and their strengths. Show less

Bachelor'S Degree, Computer Science

Took courses of interest towards a Computer Sciences degree.

Bachelor’S Degree, Computer Science

Computer Information Technology Diploma, Computer Science