Peter Catanzano Email & Phone Number

Ewing, Nj

•Research inquiries in a call center environment•Work with all level of mortgage servicing inquiries including payments, escrow analysis, insurance, tax and default•Work in a fast paced environment adhering to key performances, metrics with high quality and productivity•Cross sell products and services with focus on satisfaction and retention•Provide first call resolution root cause and analysis•Interact with clients through telephone and email•Complete miscellaneous research projects on a daily basis•Proven ability to perform in a fast pace complex work environment and strong problem resolution skills•An enthusiastic individual for helping people and a positive attitude to go with it

Milltown, Nj

•Possessed extensive knowledge of product information •Contributed in training and development programs per management request•Maintained each call’s required documentation •Responded to customer inquiries on a daily basis •Adhered to call schedule to ensure efficient and comprehensive coverage•Strived to achieve goals by displaying persistence, tenacity and overcoming obstacles•Continuously meet set quota and maintaining a satisfactory completion rate on a weekly basis•Articulated core message to the physicians in order to raise awareness about the product

Somerset, Nj

• Demonstrated comprehensive knowledge of all company approved product information• Achieved outstanding daily performance goals• Adhered to goal standards established in the client agreement• Provided product presentations using all marketing and selling materials• Developed a daily/weekly call schedule to insure efficient and comprehensive coverage of territory• Reviewed pre and post call analysis of calls• Provided information to patients regarding Betaseron, Betaconnect and BetaApp• Responded to customer inquiries• Handled and resolved customer complaints• Identified and escalated priority issues• Participated in training and development programs• Helped maintain required project documentation• Ordered journals, sharps containers, Betaconnect and loaner tablets per patient request• Performed other duties as assigned

Raritan, Nj

•Operated various data entry terminals and automated systems to record and verify billing accounts, receivable information, customer demographic data and laboratory results for computer processing•Completed standard sequences of coding and entering data in databases •Edited and verified all data entered in automated systems on a daily basis

Nj

•Worked miscellaneous projects while attending school and looking for full time work

Robbinsville, Nj

•Registered, authorized, and coordinated services for children, youth, and young adults who were experiencing emotional and behavioral challenges or were developmentally and intellectually disabled•Firm commitment to member service, along with the capability to resolve complex issues•Earned 100% in all categories including communication skills, listening skills, problem resolution, and politeness•Managed questions from treatment providers using data entry and exceptional listening skills•Managed upset parents and legal guardians, conflicts, and challenging situations•Completed voluntary member service training to learn new ways to enhance client satisfaction and improve production•Maintained consistent procedures and outstanding member service with parents and school counselors in a timely and efficient manner•Helped the Member Services department attain the highest service ratings•Provided accurate information in response to client’s questions and requests

Lawrenceville, Nj

•Performed Quality Control on 400+ Asbestos and Malignancy claims on a weekly basis•Worked on Quality Assurance team and completed Quality Control claims for 13 different clients•Coordinated with Analyst Manager to discuss, resolve, and settle past due claims for payment •Assisted the Analyst Manager in numerous client projects to achieve completion of projects in an efficient and timely manner•Performed Quality Control reports that led to 10.5 million dollars on claimant payments•Trained and mentored new co-workers for the Quality Assurance team•Processed and settled mass tort claims dealing with Asbestos, Lung Cancer, Colon Cancer, Mesothelioma, Pharyngeal Cancer and Stomach Cancer for three large law firms

Bachelor’S Degree, Integrative Studies, 2.33

Activities and Societies: Alpha Phi Omega-Pledge President and Chapter President 1996 to 1997In this Degree I took Geology and Latin.

Diploma, Mathematics And Computer Science, Pe, History, Civics, Literature, Health,

Activities and Societies: Baseball, School Nurse assistant and also: National Parent Teacher Assoc., Literature and Composition State.