Peter Chang Email & Phone Number

Toronto, Ontario, Canada

Functional Responsibilities:• Ensuring the alignment of State Street Continuity Standard changes with that of the RSA Archer GRC system• RSA Archer GRC system enhancement UAT testing• RSA GRC system administration and query resolution• Monthly business continuity compliance reporting• Managing and administration of the SendWordNow notification systemOperational Responsibilities: • Consistently seeking to identify gaps and improvement areas in the ECS program and escalate/report on this information to ECS management appropriately.• Contribute to remediation plan develop of said gaps/improvement areas• Monitor data related to program standards and controls to check consistency and accuracy of required / routine submissions and screen business line program compliance• Accuracy and completeness of Enterprise Continuity Month End Compliance reports• Ensuring the data stored in the RSA GRC system is accurately reflected in data outputs and calculations

Hangzhou, Zhejiang, China

Functional Responsibilities:• Functionally responsible for more than 11 FTE • Collating billing data from various sources including internal systems and business units then applying the data against the different fee schedules taking into consideration special instructions and exceptions• Deepening our client relationship by collaborating with Client Service/ respective teams to negotiate ensure accurate and timely deliverables• Executing on our digital strategies through the supporting the implementation of the new Billing Express system.• Developing our talent through cross training and improve organizational effectiveness by reevaluating our billing methodologies such as workload balancing.• Strengthening our risk excellence by comparing different APAC region billing methodologies and challenging discrepancies• Business Continuity planning• Key responsibilities include strategizing, relationship management, issue resolution, execution focus & delivery• Enhancing SME capabilities by means of focused & specific trainingOperational Responsibilities:• Staffing and building skilled operations teams, and forging highly effective partnerships with internal support groups and internal and external clients• Maintain existing and develop new controls for the processes to maintaining the agreed SLA and setting up new standards for performance • Provide monthly performance feedbacks and define achievable goals to the team as per the agreed SLA• Thorough follow-ups and documentation of all data at all times for easy accessibility• Coaching & mentoring of the team to ensure providence of exceptional customer service

Hangzhou, Zhejiang, China

Functional Responsibilities: Business Continuity Planning Program• Mitigated a potential transportation outage due to the G-20 in Hangzhou in September 2016• Liaised with other sites to ensure a successful Workload Swap strategy were deployed during the Sydney hostage crisis in December 2014 and the Bangalore water rights dispute in September 2016• Proactively planned and mitigated extreme weather conditions such as typhoons and cold fronts affecting transportation as well as potential pandemics affecting workforce• Oversee the development implementation review and revisions to the business continuity plan for each business unit in Global services (Japan Operations, APAC Fund Accounting, and Regional Shared Services) as well as supporting Alternative Investment Solutions and Enterprise Recon• Development implementation review and revision of the Business Impact Analysis for existing processes and new transitions• BCP Testing (Annual Table Top Test, Relocation to an alternate site, Workload Swap and monthly Work From Home Testing)Incident Management• Recovery Strategies development for Site, City and Country/People outages• Crisis Handling• Crisis Preparedness• Support Function Crisis Management Framework Self-AuditInformation Security & Data Privacy• Ensuring the organization adheres to Corporate Information Security (CIS) Policies.• Quarterly KPI to local Sr. Management for information security violations• Quarterly Clean Desk monitoring• Annual review of LAN Folder access, Information Classification • Review and escalation for all Phishing and IDDs • Supporting client due diligenceCommendable achievements: Successfully managed a building power outage lasting 2 days by relocating 300 critical headcount to our alternate site in August 2017 to ensure BAU and no deliverables were missed

Beijing City, China

Business Continuity Program:• Business Impact Analysis for new transitions• BCP Testing (Annual Table Top Test, Integrated Test and Quarterly Work From Home Testing)• Local Crisis Management Training• New Employee TrainingCrisis Management:• Recovery Strategies development for Site, City and Country/People outages• Crisis Handling• Crisis Preparedness• Support Function Crisis Management Framework Self-AuditRisk Management:• Process Risk Assessment (BCP, Data Privacy and Information Security)• Risk Treatment Plan Closure• Center Risk Forum - Quarterly meetings with Center Directors and Support Function LeadsConsulting:HP Financial Services (HPFS) Consulting Project (3 months)• Providing expertise in the domain of BCP & Risk Management reviewing their current BCP Documentation and providing recommendations based on industry Best Practices.Personal System Global Operations (PSGO) Consulting Project (8 months)• The first 4 months consisted of collaborating with 11 different HP Vendors in China to evaluate, provide industry best practice recommendations and test their current BCP Documentations and strategies to ensure that they fall in line with HP’s expectations. The last 4 months entailed collaborating with 30 different internal departments in the PSO to conduct a Business Impact Analysis to help in developing a single coherent BCP strategy for the entire organization and provide the governance and testing documentation.

Hong Kong

• Liaised and informed different business units of IT Infrastructure changes to reduce the impact to the business.• Supervised IT Infrastructure application and hardware upgrade in the region to ensure an efficient transition of work and incident reporting to the different IT Groups.• New office site survey of IT infrastructure and recommended changes to be compliant and in line with WB’s IT standards.• Maintained and remediated any discrepancies in the Remedy Asset Management system to ensure the accuracy and integrity of the data within the Asia Pacific region.• Incident management and escalation for outages within the region.

Tokyo, Japan

• Desktop and User support Implementation support the day-to-day operations of the local network environment within the Warner Bros. Japan Domain.• Maintenance of the network infrastructure i.e. Servers, Printers, Routers and Hubs• Day-to-day server maintenance – monitoring disk space, backups, server security patches and updates• Exchange Server 2000 Administration with OWA• Software installation and testing• Maintenance of user account creation and deletion• Meeting with vendors for hardware and software purchases• Remedy Asset Management • Enterprise network.