Peter Chapman Email & Phone Number

Influential senior IT Manager with a sustained record of success in Service, Project and Transition / Change Management. Extensive background in diverse industry sectors, including FMCG, Travel, Public Sector and Manufacturing. An inspirational leader and outstanding team player who, through a participative approach, creates robust strategies to translate vision into achievements.Strong analytical, problem solving and decision-making skills combined with excellent stakeholder engagement, prudent budget management and operational skill set focused to deliver high standards of customer service.Specialises in• IT Service Delivery: people and contract management skills, building and motivating teams, delivering operational effectiveness and continued improvements, recognising individual strengths, negotiation, account management and supplier relationships• IT Project Management using Prince2: software and hardware projects, matrix team management, strong organisation skills, stakeholder engagement, conflict resolution, fostering business co-operation, budget management• IT Transition / Change Management: Introducing ITIL- aligned processes for business, targeted improvements to IT delivery and operational performance, documentation, risk reduction and forward planning.

Listed skills include Customer Service, Customer Satisfaction, Account Management, Negotiation, and 20 others.

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  John Peele